At a Glance
- Tasks: Deliver top-notch facilities management services and ensure a safe, inspiring workplace.
- Company: Join a dynamic team focused on customer satisfaction and effective service delivery.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with chances to learn and develop your career.
- Why this job: Make a real difference in creating excellent working environments for customers.
- Qualifications: Experience in customer service and strong administrative skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
In this role you will deliver an excellent facilities management service to our customers. For both Hard and Soft FM Services, you will contribute to inspiring, inclusive and safe working environments, that enable our customers to perform at their best to achieve HMRC business objectives. You will be part of a team working closely with our suppliers and partners to drive contract delivery and respond to customer needs.
Responsibilities
- Support FM Managers by contributing to proactive supplier relationships to deliver services in line with agreed contract performance levels and customer requirements.
- Take proactive ownership to manage customer complaints through to timely and successful resolution.
- Provide high quality and consistent communications with customers and key stakeholders.
- Support escalations through the contractual process as required, through managing and owning escalated issues to resolution.
- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications.
- Provide proactive, localised interaction with hard and soft FM suppliers and landlords to integrate service provision to customers.
- Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting.
- Plan, approve and deliver Minor New Works within budget.
- Provide support to the wider local Estates team such as the Building Manager, and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks as required.
Person specification
Essential Criteria
- Previous Helpdesk or Customer Service experience.
- Strong administrative skills.
Desirable Criteria
- Building or Property services background.
Facilities Management Regional Officer in Leeds employer: HMRC
As a Facilities Management Regional Officer, you will join a dynamic team dedicated to creating inspiring and safe working environments for our customers. Our company prides itself on fostering a collaborative work culture that values inclusivity and employee growth, offering numerous opportunities for professional development. Located in a vibrant area, we provide a supportive atmosphere where your contributions directly impact the success of HMRC's business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management Regional Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to reflect their values and objectives.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We all know that nerves can kick in, so getting comfortable with your responses will help you shine when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Facilities Management Regional Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in facilities management. We want to see how your skills align with the role, so don’t hold back on showcasing your customer service and administrative prowess!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and suppliers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully resolved customer complaints in the past.
Highlight Your Proactive Approach:We love candidates who take initiative! In your application, mention any experiences where you’ve proactively managed issues or improved processes. This will show us that you’re ready to take ownership and drive results in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at HMRC
✨Know Your FM Basics
Make sure you brush up on your facilities management knowledge, especially around both Hard and Soft FM services. Understand the key responsibilities of the role and how they contribute to creating a safe and inspiring work environment.
✨Showcase Your Customer Service Skills
Since previous helpdesk or customer service experience is essential, prepare examples that highlight your ability to manage customer complaints effectively. Think about times when you turned a negative situation into a positive outcome.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss how you've taken ownership of issues in the past. Employers love candidates who can show they proactively resolve problems and maintain strong supplier relationships, so have some specific examples at the ready.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. Prepare to explain how you would ensure high-quality communication with customers and stakeholders, and be ready to discuss your approach to managing escalations.
