At a Glance
- Tasks: Lead product teams to create and enhance digital services that make a real impact.
- Company: Join HMRC, a leading digital tax authority with a commitment to diversity and inclusion.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with significant career advancement opportunities in a high-tech environment.
- Why this job: Be part of a transformative team working on innovative digital solutions for millions.
- Qualifications: Experience in product management and strong leadership skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. HMRC are committed to providing our people with an accommodating and accessible work environment which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work, providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making.
At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
A Product Lead is responsible for leading a number of product teams within a business area to build and release digital products or services. Product Leads understand the business goals and the high-level user needs for different user groups across the services. Product Leads also understand the organisational and business area strategies and work with senior leaders and stakeholders to ensure the right types of products and services are being delivered to support the strategies. Product Leads also manage product managers, coach, or mentor them, and support the Head of Profession to build the capability amongst the product management profession.
This is an exciting opportunity to join HMRC's CDIO Chief Digital Product Office (CDPO) within the Customer Engagement Directorate. You will play a key role in maintaining, enhancing and innovating products and services within Customer Engagement, at a time of significant transformation. You will be part of a fast-paced, high-profile team, working on complex and impactful digital services.
Key Responsibilities:
- Define and lead the vision, strategy, priorities and roadmap for a portfolio of digital services, ensuring alignment to transformation programme goals and organisational objectives.
- Provide strategic leadership across a programme or portfolio of digital products, driving prioritisation, governance and delivery to maximise value.
- Establish and oversee programme-level governance, reporting and agile frameworks, influencing senior stakeholders to shape delivery and decision-making.
- Lead the development of business cases, funding forecasts and delivery plans, defining a clear pipeline of future work across CDIO.
- Be accountable for product outcomes within a transformation programme, setting KPIs and performance measures to drive success.
- Lead, coach and develop Product Managers, working with the Head of Product on recruitment, retention, capability uplift and professional standards.
- Champion user-centred and agile ways of working across HMRC, collaborating with other professions and contributing to cross-government product communities.
Essential Criteria
- Recent experience within a similar role.
- Experience of leading the strategic direction and delivery of a portfolio of digital products or services, including prioritisation and managing dependencies to maximise value.
- Strong stakeholder engagement and influencing skills, with experience of building relationships, negotiating on complex issues and securing buy-in at senior levels.
- Experience of delivering outcomes in an agile, user-centred environment, including applying product management principles across the product lifecycle.
- Experience of setting, measuring and managing performance, using data and insight to track progress and inform decisions to optimise delivery.
- Experience of leading, coaching and developing multidisciplinary teams, including building capability and supporting professional development.
- Strong communication skills, with the ability to clearly articulate complex problems, present options and set direction to a range of audiences.
Desirable Criteria
- Managing financial budgets to deliver value.
- Experience of managing large teams.
- Working knowledge of ITIL v4.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle; Telford Plaza, Telford - moving to Parkside Court, Telford.
You will be given more information about what this means at the job offer stage.
Lead Product Manager - Bristol Regional Centre - 3 Glass Wharf employer: HMRC
At HMRC, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters personal and professional growth. Our Bristol Regional Centre is equipped with state-of-the-art facilities, providing employees with the opportunity to work on innovative digital products that have a real impact on millions of customers. With a strong commitment to diversity, employee development, and cutting-edge technology, HMRC is the perfect place for those seeking a meaningful career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager - Bristol Regional Centre - 3 Glass Wharf
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding HMRC's mission and values. Show us how your experience aligns with their goals, especially in digital transformation and user-centred design. It’s all about making that connection!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led product teams or managed complex projects. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at HMRC.
We think you need these skills to ace Lead Product Manager - Bristol Regional Centre - 3 Glass Wharf
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Product Manager role. Highlight your experience in leading digital product teams and how it aligns with HMRC's goals. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills:Since this role involves managing and mentoring product managers, don’t forget to share examples of your leadership experience. We love to see how you've influenced teams and driven successful outcomes in previous roles.
Be Data-Driven:As a Product Lead, you'll need to set KPIs and measure performance. Include specific metrics or data points from your past projects that demonstrate your ability to track progress and optimise delivery. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our culture there!
How to prepare for a job interview at HMRC
✨Know Your Product Inside Out
Before the interview, dive deep into HMRC's digital products and services. Understand their goals, user needs, and how they fit into the broader organisational strategy. This will help you articulate your vision and demonstrate your alignment with their objectives.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading product teams and managing stakeholders. Share specific examples of how you've influenced decision-making and driven successful outcomes in previous roles. Highlight your coaching and mentoring abilities, as these are crucial for a Lead Product Manager.
✨Emphasise User-Centred Approaches
Since HMRC values user-centred design, come ready to discuss how you've applied this principle in your past projects. Talk about how you gather user feedback, iterate on products, and ensure that user needs are at the forefront of your product strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've had to prioritise competing demands or manage dependencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
