At a Glance
- Tasks: Lead knowledge management to enhance decision-making and customer outcomes.
- Company: Join HMRC, a purpose-driven organisation focused on security and fraud prevention.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact in protecting customers while developing your skills.
- Qualifications: Strong analytical skills and experience in knowledge management or information systems.
The predicted salary is between 45544 - 45544 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support.
Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and in line with this we are creating a new response and management team within the HMRC Fraud Prevention Centre.
Job description
As a Knowledge Manager, you will lead the development, organisation and continuous improvement of knowledge and information management across the team. You will ensure colleagues have access to accurate, timely and well-structured information to support operational decision-making, customer outcomes and risk management.
You will work closely with operational, policy and digital teams to embed effective knowledge management practices and improve how information is captured, stored, shared and used across the business. The role requires strong analytical thinking, stakeholder engagement and the ability to translate complex information into clear, accessible formats.
Person specification
You will be someone who can organise complex information, influence stakeholders and improve how knowledge is used to deliver outcomes. You should demonstrate:
- Strong analytical and problem-solving skills.
- Ability to manage and structure large volumes of information.
- Experience of working collaboratively across teams.
- Clear written and verbal communication skills.
- Attention to detail and commitment to quality.
- Ability to prioritise and deliver at pace in a changing environment.
Essential Criteria
- Experience of developing, managing or improving knowledge, guidance or information systems.
- Ability to translate complex or technical information into clear, accessible content.
- Experience of engaging with stakeholders to gather, validate and improve information.
- Strong organisational skills with the ability to manage competing priorities.
- Experience using knowledge management or collaboration tools (e.g. SharePoint or similar platforms).
- Understanding of information governance, data protection or records management principles.
Desirable Criteria
- Experience of working in a government, security, compliance or operational delivery environment.
- Knowledge of knowledge management frameworks, taxonomies or content design principles.
- Experience of process improvement or continuous improvement methodologies.
- Experience of data analysis or using insight to inform decision-making.
- Understanding of digital or data-driven environments.
Additional Security Information
Candidates must have, or be willing to obtain SC security clearance.
Technical skills
We'll assess you against these technical skills during the selection process:
- Knowledge Framework & Information Structuring
- Governance, Risk & Continuous Improvement
Benefits
Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.
Selection process details
This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history previous skills and experiences.
- A 1000-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your Personal Statement and your CV will be assessed, with the successful candidates being invited to interview.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days before the vacancy closes, we may not be able to reopen your application for you.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
Technical Support
If you are experiencing problems that cannot be resolved by our 'help' section, then technical support is available.
Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Knowledge Manager - Bristol Regional Centre - 3 Glass Wharf employer: HMRC
At HMRC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Knowledge Manager at our Bristol Regional Centre, you'll benefit from flexible working arrangements, generous leave allowances, and extensive opportunities for personal and professional development, all while contributing to our mission of safeguarding customer information. Join us in a role where your analytical skills will directly impact the quality of service we provide, and be part of a team that is dedicated to continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager - Bristol Regional Centre - 3 Glass Wharf
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like HMRC, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like HMRC and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Knowledge Manager - Bristol Regional Centre - 3 Glass Wharf
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for HMRC and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at HMRC
✨Get to Know Public Sector Values
Before your interview with HMRC, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for HMRC.
