IT Infrastructure Engineer (Projects)

Infrastructure Engineer – Manchester About the job Discover a career in your hands at HMRC. Whether you\\\\\\\’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\\\\\’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is the UK\\\\\\\’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK\\\\\\\’s public services and help families and individuals with targeted financial support. Covert Operations, Digital Exploitation (CODE) sits within HMRC\\\\\\\’s wider Fraud Investigation Service (FIS) responsible for the department\\\\\\\’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud. Working across Law Enforcement and government, CODE\\\\\\\’s Capability, Development, Infrastructure and Innovation (CDI2) team provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. • Capability, Development, Infrastructure and Innovation (CDI2) is committed to providing development and training to all staff through industry recognised training courses such as Access to learning and development tailored to your role. • A working environment that supports and continues to explore a range of flexible working options for infrastructure and technology roles. • A welcoming, working culture which encourages and supports inclusion and diversity. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. As a Lead IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You\\\\\\\’ll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You\\\\\\\’ll also engage frequently with other teams and departments outside of IT to achieve shared objectives. We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). Overseeing the preparations, integration delivery and support of IT operations solutions and services – physical or virtual – according to industry and organisational best practices, and Key Performance Indicators (KPIs) throughout the product life cycle. • Providing input into overall management – workforce, budget, technology roadmaps, projects and tasks. • Provide direct support in the active management of strategic capacity planning. • Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. • Be thoroughly familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions. • Travel and On Call – Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre. Due to the nature of the technology and on prem facilities CODE Technology support, flexible office attendance cannot be guaranteed. Experience with, or exposure to Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc.) • Experience with, or exposure to network technologies such as Cisco firewalls and switches including ASA firewalls VOIP technology and VPNs. • Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre. • Exposure with, or awareness of scripting or programming languages (PowerShell, Batch, Bash, RegEx) • Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre. • Experience or exposure to implementing, managing, and supporting the delivery of virtual desktops. • Experience with or exposure to commercial and Government grade Cryptography devices. • Experience of coaching junior colleagues. Full UK Driving licence • ITIL 3 or V4 foundation • CCNA • Experience of working towards cyber security standards • Experience with Linux operating systems ideally RedHat (RHEL) or SUSE Linux Enterprise (SLES) This role requires highest level of security clearance. This vetting can be Lengthy but it\\\\\\\’s our way of understanding whether it\\\\\\\’s appropriate for you to have access to classified information and it ensures that we minimise any risks to you or us. Any job offer is conditional to the attainment of the security clearance to DV and thus the security clearance is mandatory. Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension – We make contributions to our colleagues\\\\\\\’ Alpha pension equal to at least 28.Family friendly policies. To find out more about HMRC benefits and find out what it\\\\\\\’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we\\\\\\\’ll let you know via your Civil Service Jobs account. Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the \\\\\\\”Assistance required\\\\\\\” section in the \\\\\\\”Additional requirements\\\\\\\” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\\\\\’re deaf, a Language Service Professional. Important information for existing HMRC contractual homeworkers Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement. Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC\\\\\\\’s use of AI. If you don\\\\\\\’t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).