At a Glance
- Tasks: Lead exciting IT projects and drive change in a fast-paced environment.
- Company: Join HMRC's innovative Chief Digital & Information Office team.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive community.
- Qualifications: Experience in managing IT projects and knowledge of Agile methodologies required.
The predicted salary is between 25000 - 32000 £ per year.
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational change. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
This is an exciting opportunity to join HMRCs CDIO (Chief Digital & Information Office) Chief Digital Product Office. The role will provide the successful applicant experience in fast-paced and challenging IT projects. Not only will you be expected to lead in driving the delivery/change forward, but lead the project governance, engagement with external suppliers and utilise commercial/financial awareness using Agile and Waterfall/Prince methodologies.
You will have experience across a range of products and services, throughout the change lifecycle. You will coach and mentor Associate Delivery Managers as well as the possibility of line management responsibility. You will use your knowledge and experience of Delivery Management or Agile methodologies to coach and mentor teams and colleagues. You will encourage and facilitate continuous improvement and identify and remove blockers to delivery.
You will help ensure that CDIO applies the latest in innovation and ways of working and help spread those practices across the wider organisation. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.
As an IT Delivery Manager, you will be responsible for:
- The end-to-end delivery of one or more medium-to-large IT projects.
- Production and management of end-to-end IT delivery plans and status reports.
- Identification, management, and escalation of IT risks, issues, and dependencies.
- Raising, monitoring and challenging commercials / costs across all delivery teams and commercially engaged delivery partners.
- Financial forecasting and tracking of delivery/project expenditure.
- Building and maintaining effective and collaborative relationships in order to achieve successful outcomes.
- Applying your experience / understanding of both Agile and Waterfall delivery methodologies, and delivery of digital IT change in a Delivery Management setting.
- Removing blockers for successful delivery.
- Coaching team members, CDIO and HMRC stakeholders in Agile or Delivery Management.
- Being an active member of the Delivery Manager community.
- Using variety of team forming, norming and storming techniques to build self-sufficient and empowered teams.
- Creating a team environment that fosters success and self-organisation.
- Working closely with a range of external and internal stakeholders, including Product Managers, Technical SME's, Business Relationship Managers (BRM's), IT Suppliers, Delivery Managers and Project Managers to ensure delivery of successful products aligned with the project scope, requirements and timeline constraints.
The successful candidate will demonstrate practical experience in:
- Leading the end-to-end delivery of medium to large-scale IT or digital projects, including complex technical or business change within a structured delivery environment.
- Setting delivery direction and taking ownership of outcomes, including motivating teams and maintaining delivery momentum in complex or fast-paced environments.
- Operating within delivery governance frameworks, including creating and managing delivery plans, risks, issues and dependencies, and ensuring readiness for key assurance and decision points.
- Managing commercial and financial aspects of delivery, including forecasting, cost control, and effectively challenging suppliers and delivery partners to achieve value for money.
- Leading delivery across multidisciplinary and multi-supplier environments, building strong working relationships to enable successful outcomes.
- Applying Agile and/or Waterfall delivery methodologies, with recognised qualifications (e.g. PRINCE2, Agile, MSP) or equivalent practical experience.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
IT Delivery Manager - Birmingham Regional Centre - Arena Central employer: HMRC
HMRC is an exceptional employer, offering a dynamic and inclusive work environment at the Birmingham Regional Centre. With a strong commitment to employee growth, we provide flexible working arrangements, generous leave allowances, and a supportive community that fosters collaboration and innovation. Join us to make a meaningful impact while enjoying the benefits of a fulfilling career in the Civil Service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Delivery Manager - Birmingham Regional Centre - Arena Central
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HMRC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HMRC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HMRC!
✨Direct Apply to HMRC
Let's not forget to apply directly through the HMRC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Delivery Manager - Birmingham Regional Centre - Arena Central
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HMRC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HMRC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HMRC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
