Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Collect and analyse intelligence to combat organised crime and fraud impacting HMRC.
- Company: Join HMRC's dynamic Intelligence Services team making a real difference.
- Benefits: Competitive salary, generous leave, flexible working, and excellent pension contributions.
- Why this job: Be part of a mission-driven team tackling serious crime and fraud.
- Qualifications: Strong communication skills and ability to work collaboratively in a fast-paced environment.
- Other info: Opportunities for personal development and career growth in a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
- Developing and delivering high impacting intervention opportunities to stop and disrupt serious non‑compliance.
- Collaborating with national and international partners to increase our collective impact and capability.
You will join HMRC’s Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. You will be allocated to Hub roles depending on business requirement.
Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:
- Intelligence Acquisition, Co‑ordination and Exchange
- Specialist Intelligence Function
Join us on a webinar to learn more about the role and the application process. These will take place on:
- 13th January 2026 @ 11:00‑13:00
- 20th January 2026 @ 16:00‑18:00
If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you’d like to attend.
Your key responsibilities will include:
- Receiving, assessing, and accurately recording intelligence from the public regarding HMRC fraud via telephone and other communication channels.
- Using internal and external databases to interpret and analyse information, producing clear and actionable intelligence reports/packages for dissemination.
- Responsibility for handling confidential data with discretion, ensuring the protection of sensitive information in full compliance with data protection legislation, security protocols, and internal policies.
- Delivering excellent customer service, maintaining effective working relationships with colleagues, managers, and external stakeholders.
- Working collaboratively within a team environment, contributing to shared goals and supporting others as needed.
- Operating effectively in a dynamic environment, managing conflicting priorities and adapting to changing demands.
- Contributing to a culture of continuous improvement by sharing ideas and supporting process enhancements.
- Undertaking telephony work as part of daily responsibilities, including handling inbound and outbound calls in a professional manner.
Essential Criteria:
- Can handle changing priorities and still meet deadlines and get important tasks completed.
- Proactive in taking initiative, adaptable in covering a range of responsibilities, and accountable for delivering high‑quality work.
- Works effectively with others, contributing to a positive team environment and building constructive working relationships.
- Shows attention to detail in recording and analysing information, supporting sound decision‑making through careful evaluation of data.
Behaviours:
- Working Together
- Delivering at Pace
Benefits:
- Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Hub Assistant Intelligence Officer in Ipswich employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Assistant Intelligence Officer in Ipswich
✨Tip Number 1
Get to know the role and the team! Before your interview, do some research on HMRC and the Intelligence Services. Understanding their mission and how you can contribute will show you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to teamwork, adaptability, and handling confidential information. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture and expectations. They might even share tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, keep an eye out for those webinars – they’re a great opportunity to ask questions and learn more about the role!
We think you need these skills to ace Hub Assistant Intelligence Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Hub Assistant Intelligence Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Team Spirit: Since collaboration is key in this role, share examples of how you've worked effectively in teams before. We want to see that you can contribute to a positive team environment and build strong relationships with colleagues.
Be Detail-Oriented: Attention to detail is crucial when handling sensitive information. Make sure to demonstrate your ability to accurately record and analyse data in your application. This will show us that you can support sound decision-making.
Apply Through Our Website: Don't forget to submit your application through our official website! It's the best way to ensure it gets to the right people. Plus, you'll find all the info you need about the role and the application process there.
How to prepare for a job interview at HMRC
✨Know Your Intelligence
Familiarise yourself with the key responsibilities of the Hub Assistant Intelligence Officer role. Understand how intelligence is collected, collated, and exploited to combat organised crime and fraud. This will help you articulate your understanding of the job during the interview.
✨Showcase Your Team Spirit
Since collaboration is crucial in this role, be prepared to discuss examples of how you've worked effectively within a team. Highlight any experiences where you contributed to shared goals or supported colleagues, as this aligns with the behaviours they are looking for.
✨Demonstrate Adaptability
The job requires handling changing priorities and managing conflicting tasks. Think of specific instances where you've successfully adapted to new challenges or shifting demands, and be ready to share these stories to show your proactive nature.
✨Master the Art of Communication
As you'll be dealing with sensitive information and customer interactions, practice articulating your thoughts clearly and professionally. Prepare for potential telephony scenarios, and consider how you would handle inbound and outbound calls while maintaining excellent customer service.