Insight Briefing and Engagement Lead - Birmingham Regional Centre - Arena Central

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. HMRC is seeking an exceptional Insight and Engagement Lead to join our growing team. In this pivotal role, you will harness the power of analytics to drive engagement and inform strategic decisions that support our mission to collect taxes and distribute financial support across the nation.

As an Insight and Engagement Lead, you will apply your knowledge of both qualitative and quantitative analytics to uncover valuable insights that shape our approach to customer service and compliance. Your ability to communicate complex information clearly, both verbally and in writing, will be essential as you present findings and recommendations to senior leaders with confidence and clarity. This role offers the opportunity to work in an environment where ambiguity is embraced as a chance for innovation. You will lead stakeholders through uncertainty to deliver outcomes which matter providing value and impact. Your leadership will inspire colleagues to develop their skills and contribute to our collective success.

You will find yourself surprised by the opportunities available within HMRC. Our scale of operations and cutting-edge technology create a landscape of challenging work that embraces innovation. From digital programmes that are vast and exciting to future-focused initiatives in borders, trade and single sign-on technology, you will have the chance to work on projects that truly make a difference. This is more than a career; it is an opportunity to take pride in social good. Our inspiring purpose and ethical standards mean that every day you will be supporting the nation and making a tangible social difference.

The variety of work available ensures that you can pursue a career path that aligns with your aspirations, with clear advancement opportunities, comprehensive training and development, and the chance to gain qualifications as you progress through grades. Join us in building a career in your hands, where great working conditions meet meaningful work, and where your sense of belonging is valued every single day.

The Insight and Engagement Lead plays a critical role within HMRC, bridging the gap between data and information driven insights and strategic stakeholder engagement. This position requires an individual who can transform complex analytical findings into accessible narratives that inform decision-making at the highest levels of the organisation. You will be responsible for leading projects that utilise the findings of qualitative and quantitative analysis to understand customer compliance behaviour, operational effectiveness and emerging trends within the tax and customs landscape.

In this role, you will work closely with senior leaders across multiple directorates, presenting insights with confidence and clarity. Your ability to navigate ambiguity will be essential as you tackle complex challenges where the path forward may not always be clear. You will lead a team of insight and engagement specialists, fostering an environment of continuous learning and innovation. The Insight and Engagement Lead will also serve as a key liaison between technical teams and business stakeholders, ensuring that analytical outputs are not only rigorous but also relevant and actionable. You will champion the use of evidence-based approaches to problem-solving, whilst maintaining a focus on the human impact of our work. This position offers significant scope for professional growth, with opportunities to shape the strategic direction of insight and engagement activities across HMRC.

Your key responsibilities will include:

• Lead the development and delivery of insight material using qualitative and quantitative products to generate actionable insights.
• Present complex findings to senior stakeholders with clarity and confidence.
• Manage and develop a team of Insight and engagement professionals.
• Navigate ambiguous situations and provide strategic direction when faced with uncertainty.
• Build and maintain relationships with key stakeholders across the organisation.
• Ensure analytical outputs align with organisational priorities and drive meaningful outcomes.

As Insight Briefing and Engagement Lead, you will:

• Have strong understanding of quantitative and qualitative analysis and the ability to provide clear, evidence-based insight that highlights risks, opportunities and what it means for senior customers.
• Have strong communication skills and be able to distil complex messages into simple, compelling narratives that drive decisions.
• Be an excellent problem solver, applying structured techniques to diagnose complex issues, identify root causes and develop evidence-based solutions.
• Have strong leadership skills and experience of building and motivating high-performing teams to deliver against organisational priorities.
• Provide clarity and direction in ambiguous or uncertain situations.
• Use strong negotiating and influencing skills to build trusted relationships with senior stakeholders to shape outcomes.

To be considered for this role, your application must demonstrate all the following:

• Experience of negotiating and influencing senior leaders, stakeholders and teams in order to achieve successful outcomes.
• Understanding of qualitative and quantitative analytical products to draw out key findings, trends and deliver actionable insight on behalf of senior customers.
• Excellent communication skills, both verbal and written.
• Confidence in presenting to and engaging with senior leaders.
• Ability to work effectively in ambiguous and complex environments.
• Proven leadership capabilities with experience managing teams.
• Strategic thinking and problem-solving skills.

This role requires Security Check (SC) level security clearance.