Incident Control and Business Continuity Manager - Edinburgh Regional Centre - Queen Elizabeth House

About the job

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong.

We are seeking an experienced Incident Control & Business Continuity Manager to join our Estates Workplace Operation team in Edinburgh, Scotland. This critical role will oversee day-to-day Incident Control and Business Continuity readiness for our HM Government Hub site, ensuring all HMRC Lines of Business and Other Government Departments can effectively respond to incidents and recover operations swiftly. This role is central to the Estates Workplace Operation team, with responsibility for maintaining resilience and safety across government estates.

Key Responsibilities

• Incident Control & Readiness: Day-to-day oversight of incident control and business continuity in line with departmental standards. Ensure all policies and procedures are up to date and regularly tested.
• Incident Response: Act as a key responder to incidents, coordinating swift and effective action with relevant teams to manage risks and protect people and assets.
• Business Continuity Planning: Oversee the creation, implementation, and maintenance of business continuity plans, ensuring HMRC Lines of Business and Other Government Departments can respond and recover quickly from incidents.
• Regional Coordination: Ensure the region's activities are aligned for resilience, and that buildings can be recovered following any incident. Lead regular reviews and exercises to test readiness.
• Stakeholder Engagement: Collaborate with Estates Workplace Operations colleagues and a wide range of stakeholders across Government Hubs and Specialist Sites to foster a strong culture of resilience.

Roles & Responsibilities

• Collaborate with Estates colleagues to ensure fire safety plans and emergency procedures for the Edinburgh building meet all departmental and legal requirements.
• Determine and communicate evacuation routes before and during incidents, instructing the Incident Control Team to direct staff and visitors accordingly.
• Act as the lead during emergency situations, making critical decisions and ensuring instructions are followed to safeguard building occupants.
• Liaise with and support emergency services, making informed decisions based on real-time information.
• Lead the development and ongoing support of the incident team, including incident marshals and deputy ICOs, providing training as required.
• Oversee and resource counter-terrorism activities in line with departmental standards, working in partnership with the Regional Security Manager and Head of Counter Terrorism.
• Ensure all Lines of Business have comprehensive Business Continuity Plans (BCP), assisting in their development as necessary.
• Prepare for and lead local Business Continuity and Counter Terrorism exercises.
• Work with the Building Manager and Health & Safety Officer to prepare and maintain fire safety and emergency procedures.
• Work with HMRC Estates colleagues to gain the assurances required; that any Fire Risk Assessments or Occupied Building Risk Assessments action points are completed by the appropriate owners of those tasks.
• Collate and manage Personal Emergency Evacuation Plans (PEEPs) for staff and visitors, integrating them into site evacuation procedures.
• Resolve issues related to emergency procedures, such as staffing for Incident marshal roles or implementation of risk assessment recommendations.
• Conduct weekly building safety checks and address identified issues.
• Serve as a liaison with business area managers, occupiers, and external agents involved in emergency procedures.
• Ensure regular testing and documentation of fire alarm call points are conducted by service providers.
• Oversee biannual evacuation drills, ensuring realistic and effective arrangements.
• Report the status of emergency incidents to the Business Continuity Command and Control Team and provide timely updates.
• Provide guidance to all Other Government Departments within the building on incident control and business continuity matters.
• Monitor safe occupancy levels in collaboration with the Head of Estate.
• Work alongside the Regional Security Manager to assure senior management that staff and assets are adequately protected against terrorist threats and are trained to respond effectively to emergencies.
• Provide training to on-site suppliers supporting staff and visitors in the event of an emergency situation.
• Support the wider Workplace Operations team and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Building Manager or Head of Estates.

Person specification

The following skills, knowledge and experience are required for this role. Prospective candidates must be able to clearly demonstrate their capability in these areas during the application process:

• Responsibility and Organisation: The successful candidate will be highly responsible and able to work in a structured and organised manner, ensuring tasks are prioritised and completed efficiently.
• Stakeholder Engagement: Strong skills in engaging with stakeholders at all levels are essential. Candidates should be able to build effective working relationships, communicate clearly, and manage expectations in challenging situations.
• Incident Management Experience: Substantial, recent, and relevant experience in incident management is required. Candidates must be able to demonstrate their involvement in managing incidents, coordinating responses, and implementing solutions.
• Business Continuity Knowledge: Experience in business continuity planning and execution is essential. This includes developing, testing, and maintaining business continuity plans, as well as responding to disruptions and ensuring organisational resilience.
• Problem Solving and Decision Making: The ability to analyse complex situations, identify key issues, and make effective decisions under pressure is crucial for success in this role.
• Communication Skills: Excellent verbal and written communication skills are required, with the ability to convey information clearly and concisely to a variety of audiences.
• Attention to Detail: A keen eye for detail is necessary to ensure accuracy in incident records, reports, and business continuity documentation.

Essential Criteria

• Strong organisational, coordination, and communication skills.
• Ability to remain calm and decisive during incidents.
• Knowledge of business continuity and incident management practices.
• Understanding of departmental standards and regulatory requirements.

Desirable Criteria

• L3 Award Passive Fire Protection.
• NEBOSH General Certificate.
• Experience in operational or resilience-focused environments.

Additional Training and Qualification Information

The following Memberships/Accreditation and qualifications must either already be held, or be completed within 12-18 months of starting the role.

• Memberships/Accreditations Essential to Develop to: BTEC L4 Security. Holds or actively working towards CBCI or Equivalent.
• Health and Safety Essential to Develop to: Emergency Response Procedures. IOSH Managing Safely Certificate. L3 Certificate in Fire Risk Assessment. Legionella Awareness.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Leadership

Benefits

Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.