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For Companies At a Glance
- Tasks: Support HMRC employees with HR queries and provide excellent customer service.
- Company: Join HMRC, a vital part of the UK government, dedicated to supporting citizens.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Be part of a supportive team that values your growth and offers impactful work.
- Qualifications: Customer service experience is essential; HR experience is a plus.
- Other info: This role includes training and development opportunities to enhance your skills.
The predicted salary is between 21000 - 30000 £ per year.
Overview
We’re excited to offer a role within our team that blends telephony and administrative work, where you’ll play a key part in supporting HMRC employees. This is predominantly a telephony-based role, so enjoying speaking with customers over the phone is essential. We will provide full training and ongoing support to help you feel confident.
In this role, you will
- Use strong listening and communication skills to deliver outstanding customer service via our telephony helpline, as well as through email, dedicated HR systems, and MS Teams.
- Process key employee information accurately using our HR systems.
- Work collaboratively as part of a supportive team to answer a range of HR queries. Some queries may be complex, but you’ll have the training, guidance, and resources to handle them effectively.
- Contribute to a positive team environment and uphold HMRC’s service standards.
Person specification
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You’ll join a positive, team‑focused setting where others are ready to share their knowledge and support your development.
Essential Criteria
- You must be able to demonstrate experience working in a telephony-based role, handling customer queries over the phone.
Desirable Criteria
- It would also be beneficial if you have experience working in an HR-related environment.
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HR Adviser employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser
✨Tip Number 1
Familiarise yourself with HMRC's values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Practice your telephony skills. Since this role is predominantly phone-based, consider role-playing customer service scenarios with a friend to build your confidence in handling queries effectively.
✨Tip Number 3
Research common HR-related queries and solutions. Being knowledgeable about typical HR issues can give you an edge in interviews, showing that you're proactive and ready to support employees from day one.
✨Tip Number 4
Network with current or former HMRC employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the HR Adviser role, which can be invaluable during your application process.
We think you need these skills to ace HR Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the HR Adviser position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong Personal Statement: Your personal statement should clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to illustrate your customer service skills and ability to manage quality service.
Prepare Behaviour Statements: For the behaviour statements, particularly 'Managing a Quality Service', provide concise examples that showcase your ability to deliver excellent customer service. Keep it within the 250-word limit and focus on measurable outcomes.
Review and Edit: Before submitting your application, review all documents for clarity and conciseness. Ensure your CV is name-blind and adheres to the specified format. Check for any grammatical errors or typos that could detract from your professionalism.
How to prepare for a job interview at HMRC
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to discuss your previous experiences in similar environments. Highlight specific examples where you provided exceptional service and how you handled challenging situations.
✨Familiarise Yourself with HMRC's Values
Understanding HMRC's mission and values will help you align your answers during the interview. Research their commitment to customer service and how they support employees, as this will demonstrate your genuine interest in the organisation.
✨Prepare for Strengths-Based Questions
Reflect on what you enjoy doing and what you excel at, as the interview will include strengths-based questions. Think about how your strengths can contribute to providing excellent HR support and customer service.
✨Practice Effective Communication
As the role involves telephony and communication, practice speaking clearly and confidently. You might want to simulate a phone call scenario where you answer an HR query, showcasing your listening skills and ability to provide accurate information.
