At a Glance
- Tasks: Support HMRC employees with HR queries and provide excellent customer service.
- Company: Join HMRC, one of the UK's largest government departments.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a supportive team focused on growth and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service, especially in telephony roles.
About the job
People. Purpose. Potential: A career in your hands at HMRC. HMRC is one of the largest government departments and one of the UK's biggest organisations. We touch the lives of almost every individual and business in the country, collecting over 500 billion each year from more than 50 million customers. Our work is critical to delivering public services, and our people are at the heart of that mission. We are committed to creating an inclusive, supportive, and respectful workplace where colleagues can develop, feel valued, and make a real difference.
Unity Business Services provide critical HR support to employees, from the start of their journey with HMRC and throughout important milestones in their life.
Working in Unity Business Services means that you'll have the opportunity to learn new skills and gain new experience, and by using your excellent customer service skills you will put our customers at the heart of everything you do. There are a number of exciting roles within our teams which have a blend of telephony and administration tasks, but all of them have one thing in common, you will be key in supporting HMRC employees.
On a daily basis our roles involve:
- Using your excellent listening and communicating skills to provide an outstanding customer service, this can be via phone, email, webchat and MS Teams.
- Processing key information for HMRC employees on our HR systems.
- Working as part of a team to support your colleagues and answering HR queries. These can sometimes be complex, but you'll have the training and support to answer them.
You'll be part of a supportive team who pride themselves on working together to deliver an outstanding service to our customers. Some of our roles are more telephony based than others and wanting to speak to customers on the phone is a key component to working with us, but don't worry we'll give you all the training and support you need to do this confidently.
Person specification
We are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You'll join a positive, team-focused setting where others are ready to share their knowledge and support your development.
Essential criteria
You must be able to demonstrate:
- Experience working in a telephony-based role and handling customer queries over the phone.
Desirable criteria
It would also be beneficial if you have:
- Experience working in an HR-related environment.
Benefits
Alongside your salary of 28,016, HM Revenue and Customs contributes 8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
We are committed to creating an inclusive recruitment process and want to ensure that no candidate is disadvantaged. Where possible, we will remove barriers and provide appropriate support to help you fully demonstrate your skills and experience.
HR Adviser (585R) - Glasgow Regional Centre - 1 Atlantic Square employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where innovation and collaboration thrive. With flexible and hybrid working policies, generous leave allowances, and a commitment to continuous improvement, employees can achieve a healthy work-life balance while contributing to meaningful public service. Located in Birmingham's vibrant Arena Central, this role as an Operating Model Manager provides the opportunity to lead impactful change within a large organisation, making a real difference in how technology services are delivered.
StudySmarter Expert Advice🤫
We think this is how you could land HR Adviser (585R) - Glasgow Regional Centre - 1 Atlantic Square
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HMRC!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at HMRC.
We think you need these skills to ace HR Adviser (585R) - Glasgow Regional Centre - 1 Atlantic Square
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HMRC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HMRC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HMRC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HMRC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HMRC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HMRC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at HMRC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HMRC and how you would contribute to adapting HR strategies.
