HMRC Payments Administrative Officer - Worthing - Teville Gate House

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.

Job description:

• Bank customer payments, allocate to the appropriate account and make repayments where required.
• Reply to internal and external customer correspondence.
• Contribute to the overall achievement of targets/priorities.
• Process electronic work lists.
• Use various computer systems to update and maintain customer records.
• Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently.
• Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
• Provide assistance as required to support HMRC Peaks.

Person specification:

The successful candidate will:

• Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement.
• Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
• Be able to gather information and apply judgement to achieve the best outcome for our business.
• Display a positive attitude towards change and support the evolving business direction.
• Take responsibility for personal performance in accordance with Corporate Finance priorities.

Desirable Criteria:

You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have.

Behaviours:

• Working Together
• Delivering at Pace

Benefits:

• Alongside your salary of 28,016, HM Revenue and Customs contributes 8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Eligibility:

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.

This role is not eligible for skilled worker sponsorship.

Hybrid working at HMRC:

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month.

Reasonable Adjustments:

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

Technical Support:

If you are experiencing problems that cannot be resolved by our 'help' section, then technical support is available. You will receive a reply in 2 working days.

Security:

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements:

This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein with settled or pre-settled status under the European Union Settlement Scheme.

Working for the Civil Service:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.