At a Glance
- Tasks: Lead the Fraud Prevention Centre, driving risk management and operational excellence.
- Company: Join HMRC, a dynamic organisation focused on safeguarding customers against fraud.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a growing team with excellent career development opportunities.
- Why this job: Make a real impact in fraud prevention while developing your leadership skills.
- Qualifications: Strong leadership and risk management experience required.
The predicted salary is between 70000 - 90000 £ per year.
About the job
Discover a career in your hands at HMRC. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.
The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support.
As G6 Head of Risk & Operations, you will lead the operational delivery of the Fraud Prevention Centre (FPC), driving a high-performing, integrated operating model across risk, performance, communications, corporate delivery, and organisational capability. You will bring together these functions to deliver coherent, data-driven fraud prevention outcomes, ensuring insight is translated into clear decisions, prioritisation, and measurable impact, unifying activity across teams and telling the FPC story.
Key accountabilities include:
- Provide strategic leadership across Risk & Operations, setting direction and priorities aligned to FPC mission outcomes and organisational objectives.
- Set and lead the integrated operating model for FPC Risk & Operations.
- Establish and lead a coherent, scalable operating framework that enables consistent and effective delivery across all services, defining clear standards, processes, templates, and controls.
- Ensure activities are unified through common ways of working and governance, and drive continuous improvement and maturity across all areas to maintain high-quality, consistent, and fit-for-purpose delivery.
- Lead strategic communications, engagement, and messaging for FPC.
- Lead corporate planning, financial management, and operational resilience.
- Lead the evolution and application of a data-driven risk and performance management system.
- Embed quality assurance, standards, and operational consistency.
- Build organisational capability: workforce planning, recruitment, onboarding, learning, and talent development across the directorate.
- Maintain strong stakeholder relationships, influencing at senior levels and partnering across functions to share intelligence, align communications, strengthen controls, improve operational readiness, and deliver agreed fraud prevention outcomes.
Essential Criteria:
- Strong leadership of multi-disciplinary teams, with experience creating an inclusive, high-performing culture and delivering through others in complex, fast-paced environments.
- Proven operational leadership capability, with the ability to set direction, prioritise competing demands, and deliver outcomes to clear standards, timescales, and governance expectations.
- Strong risk and performance management expertise, including experience of using data, metrics, and structured frameworks to assess control effectiveness, identify and escalate risk, and drive evidence-based decisions and continuous improvement.
- Excellent stakeholder management and influencing skills, with experience working across organisational boundaries to align priorities, resolve complexity, and deliver shared outcomes with senior stakeholders.
- Strong communication skills, with the ability to translate complex operational, technical, or risk information into clear, audience-appropriate messaging.
Desirable Criteria:
- Experience working in fraud, cyber security, financial risk, assurance or similarly regulated operational environments.
- Knowledge of service management, quality assurance, and continuous improvement approaches.
- Strong data literacy, including asking the right questions, use of effective data visualisation and dashboarding to drive decision-making, performance management, and service improvement.
Benefits:
- Generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension contributions to colleagues' Alpha pension equal to at least 28.97% of their salary.
- Flexible and Hybrid Working policies.
- Family friendly policies, personal support, coaching and development.
Head of Risk and Operations - Bristol Regional Centre - 3 Glass Wharf employer: HMRC
At HMRC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in the vibrant city of Bristol, our team enjoys flexible and hybrid working arrangements, generous leave allowances, and a commitment to personal support and coaching, ensuring that every member can thrive while contributing to our vital mission of safeguarding against fraud. Join us to be part of a dynamic environment where your leadership will shape the future of our Fraud Prevention Centre and make a meaningful impact on the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Risk and Operations - Bristol Regional Centre - 3 Glass Wharf
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like HMRC looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Risk and Operations - Bristol Regional Centre - 3 Glass Wharf
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at HMRC. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at HMRC
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with HMRC’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
