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For Companies At a Glance
- Tasks: Provide top-notch customer service over the phone and support employees through various channels.
- Company: A supportive government agency dedicated to employee welfare.
- Benefits: Training opportunities, career development, and a positive team atmosphere.
- Why this job: Enhance your skills while making a real difference in employee support.
- Qualifications: Experience in telephony roles and a passion for quality customer service.
- Other info: Join a dynamic team with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A government agency in the United Kingdom is seeking enthusiastic individuals for a telephony-based role supporting employees. This position involves delivering excellent customer service over the phone and through various channels. Candidates should have experience in telephony roles and be committed to providing quality support. The role promotes a positive team atmosphere with training and development opportunities. Join a supportive environment to enhance your skills and contribute effectively.
HR Adviser - Telephony & HR Support Specialist in Glasgow employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser - Telephony & HR Support Specialist in Glasgow
✨Tip Number 1
Make sure you research the agency and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference during the real deal.
✨Tip Number 3
Don’t forget to highlight your customer service experience. Share specific examples of how you've gone above and beyond to support customers in previous roles. This will show that you’re ready to deliver excellent service right from the start.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s the best way to stay updated on new opportunities that fit your profile.
We think you need these skills to ace HR Adviser - Telephony & HR Support Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephony roles and customer service. We want to see how your skills align with the HR Adviser position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our supportive team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role is all about delivering excellent customer service over the phone, make sure your written application reflects your communication skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at HMRC
✨Know Your Telephony Skills
Make sure you brush up on your telephony experience before the interview. Be ready to discuss specific examples of how you've handled customer queries over the phone, as well as any tools or systems you've used. This will show that you're not just familiar with the role but also confident in your abilities.
✨Showcase Your Customer Service Mindset
Prepare to share stories that highlight your commitment to excellent customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your dedication to providing quality support, which is key for this role.
✨Emphasise Team Spirit
Since the role promotes a positive team atmosphere, be ready to talk about your experiences working in teams. Share how you’ve contributed to a supportive environment and how you handle conflicts or challenges within a team. This will show that you’re a great fit for their culture.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about training and development opportunities or how the team collaborates. This shows your enthusiasm for the role and your desire to grow within the company, making you stand out as a candidate.
