At a Glance
- Tasks: Join a dynamic team to build and maintain high-performance IT infrastructure.
- Company: Be part of HMRC's Fraud Investigation Service, making a real impact on crime prevention.
- Benefits: Enjoy competitive pay, career growth, and the chance to work with cutting-edge technology.
- Other info: Flexible working with opportunities for travel and professional development.
- Why this job: Shape the future of technology in a role that supports serious investigations.
- Qualifications: Experience in IT infrastructure and a passion for technology are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the job
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. CODE Technology Infrastructure (CTI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CTI works in an integrated way to combine digital and technology change, project delivery, business process, product management and cultural change to maximise impact and ensure sustainability.
As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.
Job description
As a Senior IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with other Infrastructure managers and collaborate closely with fellow engineers to provide support and have responsibility for project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Technology Infrastructure.
Person specification
We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).
The successful candidate will be undertaking the following (but not limited to):
- Lead and direct a team of infrastructure specialists and engineers, ensuring services are integrated, delivered, and operated as required.
- Provide direction and support to junior engineers.
- Manage multiple priorities in a fast-paced environment.
- Lead and work collaboratively within a high performing, technically skilled team, sharing ideas and best practices, while also demonstrating the initiative to work independently with minimal supervision.
- Play a leading role in the planning, designing, maintaining, and improving FIS Infrastructure services and technologies.
- Work closely with third party providers, to support the delivery of infrastructure services, and collaborate with technical architects to translate architectural designs into operational infrastructure.
- You can break complex issues down into their component parts to identify and diagnose root causes, and you are skilled at troubleshooting and identifying problems across different technology capabilities.
Communication
We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.
Additional responsibilities
This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.
Travel and On Call
Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.
Essential Criteria
- Extensive experience with network technologies such as Cisco routing and switching, Fortinet, ACI, Cisco Firepower, Core Network Knowledge such as IPv4, DNS, DHCP, subnetting etc and the use of ACLs in hardware and software firewalls.
- Demonstrable experience with Microsoft Windows domains and Systems Administrations.
- Extensive awareness or experience of Data Centre Management and Enterprise Hardware such as HP or PURE Storage.
- Experience of Enterprise Class Operating Systems (Windows, Linux etc).
- Experience with Virtualisation such as VMWare, HyperV, or similar.
- Experience in providing support and guidance to other junior colleagues.
- Demonstrable experience in Troubleshooting and problem solving.
- Demonstrable experience and knowledge of best practice security principles information security and disaster recovery.
Desirable Criteria
- Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, etc.
- Exposure to, or awareness of automation, scripting or programming languages (PowerShell, Python, TypeScript, etc.).
- Awareness of public cloud technologies or an interest to learn more.
- ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards.
- Exposure to, or experience working with DevOps processes and practices.
- Experience working with Gitlab or other CI/CD tools.
- Knowledge of Solution Architecture.
- Knowledge of Containerisation.
- Full UK Driving Licence.
Flexibility
Infrastructure Engineer CTI - Gillingham (Kent) employer: HMRC
At HMRC's Fraud Investigation Service in Gillingham, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters professional growth, offering employees the chance to engage in meaningful projects that directly contribute to the fight against serious crime. With a focus on employee development and a commitment to work-life balance, we provide a unique opportunity to make a real impact while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer CTI - Gillingham (Kent)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply for jobs; reach out directly to hiring managers or team leads. A quick message on LinkedIn can go a long way. Show them you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to infrastructure engineering. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Finally, don’t forget to check out our website for job openings. We’re always looking for passionate individuals like you to join our team. Apply directly through us for a better chance of standing out!
We think you need these skills to ace Infrastructure Engineer CTI - Gillingham (Kent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your relevant experience with network technologies, systems administration, and any specific tools mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at HMRC's Fraud Investigation Service. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to explain technical concepts clearly in your application. Whether it's in your CV or cover letter, show us that you can bridge the gap between tech and non-tech audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at HMRC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network technologies and infrastructure management. Be ready to discuss your experience with Cisco, Windows domains, and virtualisation tools like VMware or HyperV. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in past roles. Think about times when you diagnosed root causes or improved systems. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Being able to articulate your thoughts clearly will set you apart and show that you can bridge the gap between different teams.
✨Be Ready for Team Dynamics
Since collaboration is key in this role, think about how you've worked with others in the past. Be prepared to discuss your experience leading teams or mentoring junior engineers. Highlighting your teamwork skills will show that you're a good fit for their high-performing environment.
