Business Change Manager - Edinburgh

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Where it fits with your role, you'll have the opportunity to work from home for two days per week, or more where the business agrees.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team but a community that supports each other.

Our Business Change Managers play a crucial role in driving forward the ground-breaking change needed to achieve the future shape of HMRC. This is an exciting opportunity to join our diverse Project Delivery community as we continue to earn our place as one of the best project delivery departments across Government.

The role of the Business Change Manager is to proactively prepare the business for the impact of the changes being delivered by the project. The Business Change Manager provides a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits.

Responsibilities

• Lead on business change activity and work with the project to support delivery of the Business Case benefits and outcomes.
• Champion the use of best practice, and provide expert advice for team members and project community.
• Lead on identifying and measuring the impact of change on business areas.
• Support the Project Manager in preparing and updating the change management elements of the Business Case.
• Provide input into creation of required Business Change products.
• Supports the engagement of relevant business/end users during this process.
• Support the Project Manager in preparing and updating the change plan.
• Support the Project Manager and business/end users in identifying, qualifying, and updating business readiness criteria before implementation.
• Support the Benefits Manager, Project Manager and stakeholders to identify and leverage benefits.
• Considers Benefits Management in all Business Change activities.
• Support Stakeholder Manager and Project Manager to create, and maintain communications plan in relation to Business Change Management.
• Identify stakeholders, ensures their inclusion in stakeholder engagement plan.
• Point of contact for nominated stakeholders.
• May be mentored by a more senior Business Change Manager or Project Delivery Professional.
• The successful candidate may be required to undertake line management responsibilities.

Essential Criteria

• Business change experience.
• Experience of supporting the delivery of business change within a medium to large organisation, with an understanding of how change impacts people, processes and day to day operations.
• Assessing change impacts and readiness.
• Demonstrable experience of identifying the impacts of change on teams or services, assessing readiness for change, and contributing to actions that support successful adoption.
• Stakeholder engagement and communication.
• Proven ability to work with a range of stakeholders, building effective relationships and clearly communicating change impacts, risks and required actions.
• Planning and coordinating change activity.
• Experience of planning and coordinating change activities such as communications, training, guidance or go live support to help people transition to new ways of working.
• Working in a structured delivery environment.
• Experience of working within a structured change, project or delivery environment, managing multiple priorities and escalating risks or issues when appropriate.

Benefits

• Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

For more information on where you might be working, review this information on our locations.