Associate Product Manager in East Kilbride

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Do you thrive in a collaborative environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

As a Product Manager, you will work in a product team to support the design, build, and delivery of digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC's goals and the Government Digital and Data Profession Capability Framework.

This role sits within Payments, Banking and Corporate Services, which manage critical finance and HR systems supporting payment collection, disbursement, payroll, and commercial products. This position is across the Corporate Finance & Commercial and HR teams - responsible for the technology used to source, procure and pay for goods & services required for day-to-day operations within HMRC.

As a Product Manager, you will support the Senior Product Manager with the following:

• Define the scope of the product, the key features, and adapt this as new information is learnt (e.g. as business objectives evolve or user research offers new insights).
• Engage stakeholders to get buy-in for the product vision and roadmap.
• Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as user research, business analysis, and subject matter experts to shape and improve the product.
• Own and maintain a backlog of 'user stories' (which describe features and functions a user should be able to do on the product) and prioritise the order in which they will be built and released to users.
• Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.

Essential Criteria

• Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues.
• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Experience of being able to prioritise work based on what is valuable to do first, and getting buy-in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
• Experience of leading or supporting a project to deliver its stated outcomes.
• Ability to collaborate with multidisciplinary teams and subject matter experts to solve complex problems.
• Demonstrate the ability to understand how to measure and track success of a project, service, or process change.

Desirable Criteria

• Prior experience of working on Finance or HR services.
• Working knowledge of ITIL v4.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.