Digital Portfolio Analyst - Leeds

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations.

DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.

The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities.

You will be responsible for maintaining records, updating trackers (Clarity Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared.

DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work.

Person specification

• Act as the first point of contact for DPS Engagement.
• Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes.
• Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared.
• Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions.
• Supporting Small Changes coordination where DPS is Lead DG.
• Ensuring adherence to governance and continuous improvement of processes.
• Coordinating requests through the end-to-end impacting process.
• Respond to routine queries, support team communications, and assist with stakeholder engagement.
• Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs G7s in meetings and note-taking.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Essential Criteria

• Minimum of 2 GCSEs (or equivalent) including English and Maths.
• Experience using Microsoft 365 tools including Excel, Outlook and SharePoint.
• Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
• Demonstrated analytical and problem-solving capability.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs).
• Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly.
• High attention to detail and a commitment to maintaining data quality and accuracy.
• Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales.
• A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements.

Desirable Criteria

• Experience in an administrative or support role.
• Experience working in a customer-facing role.
• Understanding of portfolio, project or impacting processes within a digital environment.
• Experience using Jira and/or Clarity (or similar tracking systems).
• Experience of leading and facilitating meetings.

Benefits

Alongside your salary of 31,096, HM Revenue and Customs contributes 9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

• Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.