Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure customs declarations are accurate and compliant while helping customers resolve queries.
- Company: Join HMRC, a vital part of the UK's customs integrity team.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension scheme.
- Other info: Flexible and hybrid working options available to balance work and life.
- Why this job: Make a real impact every day in a role that matters.
- Qualifications: Strong teamwork skills and a proactive attitude are essential.
The predicted salary is between 28016 - 28016 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Are you seeking a role where you can make a real impact every day? Do you want to join a team dedicated to upholding customs integrity across the UK? Become a Roster Customer Advisor at HMRC and play a vital part in our mission.
The Roster Team is a part of Benefits, Family and Customs within HMRC, providing important front-line checks on Imports and Exports for the whole of the UK and as such is a Business-Critical unit. As part of Roster your role will be to check declarations provided by traders ensuring documents and licenses are correct and where needed requesting further documentation prior to allowing the goods to leave and enter the United Kingdom.
The Roster Customer Advisor position is a shift-based role. Working on a 24/7 rotated pattern over 8 weeks, including nights, weekends, and Bank Holidays. Flexibility is key in this role, as you'll alternate between office days and home working based on shift patterns. This role attracts an Annual Attendance Allowance, due to the 24/7 working patterns including out of hours and weekend customer cover requirement.
Full-time only: Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Job description
As a Roster Customer Advisor, you'll be an essential part of our Roster Entry Scrutiny Team, ensuring Customs Declarations are accurate and compliant with customs regulations. This role is integral to maintaining customs control, and you'll engage in a variety of activities, from contributing to process improvements to helping customers resolve queries.
Key responsibilities:
- Maintain accurate records on departmental systems.
- Work with others to improve productivity and quality.
- Identify and implement continuous improvement.
- Contribute to daily and weekly meetings.
- Contribute to problem solving helping to identify any issues and opportunities for improvement.
- Communicate directly with external customers via email, phone and webchat.
Person specification
We're looking for individuals who are organised, proactive and committed to team success. While customs and trade knowledge is helpful, what matters most is your willingness to learn and engage fully in your role.
Essential Criteria:
- Strong teamwork and collaboration abilities.
- Good organisational and prioritisation skills.
- A positive, engaged attitude, with a commitment to building supportive relationships with colleagues and stakeholders.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
Benefits
Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV, to include your Job History - provide a short description of your jobs/roles, duties and any key achievements.
- A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role, referring to the Person Specification and how you meet the Essential Criteria.
- A separate 250-word statement for each of the specified Behaviours: Making Effective Decisions, Managing a Quality Service.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
Customer Advisor - Roster - Manchester employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Roster - Manchester
✨Tip Number 1
Get to know HMRC and the Roster Customer Advisor role inside out. Watch their YouTube videos to understand the culture and what it’s like to work there. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your responses to behaviour-based questions. Think about times when you've made effective decisions or managed a quality service. We want to hear your stories, so be ready to share them in a way that highlights your skills.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up on what to expect during the selection process.
✨Tip Number 4
Apply through our website for a smoother process. It’s designed to guide you through each step, making sure you don’t miss anything important. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Advisor - Roster - Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Personal Statement: Make sure your 500-word personal statement is tailored to the job description. Highlight how your skills and experiences align with the essential criteria. This is your chance to show us why you're the perfect fit for the Roster Customer Advisor role!
Focus on Behaviours: For the behaviour statements, take time to reflect on your past experiences that demonstrate 'Making Effective Decisions' and 'Managing a Quality Service'. Use specific examples to illustrate how you've embodied these behaviours in your work.
Check Your Details: Before hitting submit, double-check all your details! Ensure your CV and statements are free from typos and errors. A polished application shows us you’re serious about the role and pays attention to detail.
How to prepare for a job interview at HMRC
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Roster Customer Advisor. Familiarise yourself with customs regulations and the importance of accurate declarations. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Teamwork Skills
Since teamwork is crucial for this position, prepare examples that highlight your collaboration skills. Think of situations where you worked effectively with others to solve problems or improve processes. This will demonstrate your ability to contribute positively to the team.
✨Prepare for Behavioural Questions
Expect behavioural questions focused on 'Making Effective Decisions' and 'Managing a Quality Service'. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Be Ready for Strengths-Based Questions
While you don’t need to prepare extensively for strengths-based questions, it’s helpful to reflect on what you enjoy doing and what you excel at. Think about how these strengths align with the role and be ready to discuss them during the interview.