At a Glance
- Tasks: Support vital investigations into tax fraud and money laundering while delivering excellent service.
- Company: Join HMRC's Fraud Investigation Service, shaping a fairer future.
- Benefits: Enjoy competitive salary, generous leave, and a strong pension scheme.
- Other info: Flexible working options and great career development opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Strong communication skills and leadership experience required.
The predicted salary is between 35423 - 35423 £ per year.
About the job
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC's strategic objectives and supporting the aims of a healthy tax system.
This role in Investigation Services Core provides vital services to the full range of FIS investigations, helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.
Investigation Hub Officers will be responsible for delivering core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC. It should be noted that a variety of services are offered to customers and staff are required to be able to work flexibly and on an adhoc basis. There is an element of manual work included with the role, including manual handling, preparation of operational items, property exhibits, vehicle checks.
They will provide excellent service to a range of customers, supporting investigations through activities such as:
- Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.
- Procurement of essential items and management of associated budgets.
- Developing professional stakeholder relationships with investigators to support planning and delivery.
- Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs.
- Liaison with the Fleet provider KINTO.
- Manage work allocations to ensure high quality, timely, delivery of essential services to support FIS investigations.
- Ensure that tasks undertaken are of the highest standard through quality assurance processes.
Person specification
Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:
- Performing tasks suitable to the Officer grade in line with the guidance provided.
- Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI's.
- Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.
- Developing a professional relationship with local investigators, case teams and other teams within IS and FIS.
- Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
- Vehicle Fleet maintenance - ensuring the Vehicle Fleet is operational by undertaking vehicle checks, driving the vehicles to and from garages for repair / maintenance.
- Liasing with the Fleet provider.
- Maintenance and assurance of operational assets.
- Line Management of Band AO staff is required.
This is a manual role, the ability to perform manual work is a requirement for this role, including manual handling, preparation of operational items, property exhibits, vehicle checks and driving official vehicles on a regular basis. We want someone who is excited about working in a fast paced, innovative and supportive environment; a person who relishes the opportunity to input into, and influence, the future direction of HMRC.
Essential Criteria
- Strong interpersonal skills, with the ability to communicate clearly both written & verbally.
- Leadership skills with previous line management experience.
- An ability to pay particular attention to detail, to support and assure the work of others.
- Strong organisational skills.
- Motivated with a positive attitude through change.
- Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.
- Ability to work independently & as part of a team.
Additional Security Information
The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role.
Additional Information
Attendance on the Investigation Services Officer Training course is required, which may require travel with an overnight stay. Additional travel may be required, alongside overnight stays. This is an office based role requiring a minimum of 60% office attendance.
Licences
- A full valid UK Driving Licence (manual and automatic, but not a provisional licence) at the time of application and be willing to drive official vehicles.
Due to the nature of the work and to perform the core functions of this role, a full valid UK driving licence and willingness to drive official vehicles is an essential requirement.
Behaviours
We'll assess you against these behaviours during the selection process: Leadership, Working Together, Delivering at Pace.
Benefits
Alongside your salary of 35,423, HM Revenue and Customs contributes 10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Hub Officer - Croydon employer: HMRC
HM Revenue and Customs (HMRC) is an exceptional employer, offering a dynamic work environment in Croydon where you can make a significant impact on the future of tax compliance. With a strong commitment to employee development, flexible working arrangements, and a generous leave allowance, HMRC fosters a supportive culture that values collaboration and innovation. Join us to be part of a team dedicated to tackling modern challenges in tax fraud while enjoying the benefits of a comprehensive pension scheme and opportunities for personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Officer - Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC, especially those in the Fraud Investigation Service. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of tax compliance and fraud investigation. Be ready to discuss how your skills align with the role and how you can contribute to a fairer tax system.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've led a team or managed a project. This will help you stand out, especially since they’re looking for someone with line management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at HMRC.
We think you need these skills to ace Hub Officer - Croydon
Some tips for your application 🫡
Tailor Your Personal Statement:Make sure your personal statement is spot on! Highlight how your skills and experiences align with the role of Hub Officer. Use specific examples that relate to the essential criteria mentioned in the job description.
Show Off Your Leadership Skills:Don’t forget to include your leadership experience in your application! The role requires strong leadership skills, so share a story or two about how you've successfully managed a team or project in the past.
Be Clear and Concise:When writing your CV and statements, clarity is key. Keep your language straightforward and avoid jargon. This will help us understand your experiences better and see how you can fit into our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the info you need right there!
How to prepare for a job interview at HMRC
✨Know Your Role
Before the interview, make sure you thoroughly understand the Hub Officer role and its responsibilities. Familiarise yourself with HMRC's Fraud Investigation Service and how it operates. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Highlight your strong interpersonal and leadership skills during the interview. Prepare examples from your past experiences that demonstrate your ability to communicate clearly, manage teams, and pay attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Behavioural Questions
Expect to be asked about behaviours like Leadership, Working Together, and Delivering at Pace. Think of specific instances where you've exhibited these behaviours in your previous roles. Practising these scenarios will help you articulate your experiences more clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Hub Officers, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
