CRM Agile Delivery Lead

Role profile: Senior Agile Delivery Manager

Purpose of the role

As a senior, experienced Agile Delivery Manager, you will orchestrate the work needed to achieve ECRM’s vision and roadmap, building and maintaining a multidisciplinary team that delivers this change into HMRC. You will also be coaching Delivery Managers in the different sub-teams of the ECRM programme, including Data Readiness, Platform and Product teams. You will help them build the right environment for their teams to own the end-to-end delivery lifecycle of ECRM capabilities from discovery, design, build and implementation through release, business change and continuous improvement.

Responsibilities

• Enable multidisciplinary teams to deliver against the product vision, strategy and priorities established by Product Leads through effective agile delivery practices and collaboration.
• Create an environment that enables joint accountability across multidisciplinary teams working toward shared outcomes, operating in a team-of-teams model.
• Facilitate collaboration that is deliberate, timely and outcome-focused.
• Create a communicative working culture, ensuring team members have situational awareness of what each other is working on.
• Encourage the team to recognise, reflect and adapt when something does not work based on evidence to improve ways of working.
• Identify problems or issues in the team dynamic and rectify them.
• Show expert facilitation skills and create an open environment to get the best out of teams.
• Focus the team on what is most important to the delivery of the work throughout all lifecycle activities.
• Lead a continual planning process in a very complex environment, using the right balance of Lean and Agile concepts.
• Establish and run a clear delivery cadence that keeps work moving without unnecessary overhead.
• Coordinate enterprise release planning and execution across multiple teams and products.
• Coach and mentor team members with delivery management responsibilities.
• Help team members and others to develop agile ways to think and work.
• Be an active member of the emerging Test & Learn community of practice.

Skills, experience and mindset

• You are a hands-on practitioner, with a servant leader mindset.
• You have 5+ years of experience working as Agile Delivery Manager in a range of contexts on high-stake and large-scale projects.
• You have previous significant experience of coaching people in delivery management roles.
• You have strong communication skills and are used to engaging senior stakeholders.
• You understand and consider agile, test-and-learn delivery approaches as primary tools for managing risk.
• You are confident in setting up delivery rhythms like stand-ups, roadmapping sessions, retrospectives.
• You have deep knowledge of delivery management tools including Jira and Confluence.
• You are familiar with a wide range of agile frameworks, methods, principles and know how to tailor these to best fit the context and the needs of the team.
• You are confident in shaping new delivery approaches that reflect the context and needs of the team.
• You have experience in establishing release governance, coordinating cross-team release planning and managing deployment activities.
• You are confident in working in depth with all the relevant disciplines.