Chartered Surveyor - Complex Caseworker - National Taxation - Birmingham

About the job

Job summary

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This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.

HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over 60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

Job description

Role Overview

This role sits within the National Taxation team of District Valuer Services (DVS). The National Taxation team provide valuations and advice for National Taxation purposes on behalf of HMRC, MHCLG and DWP.

This is a technical surveying and leadership role. It is an excellent opportunity to lead on high profile and complex casework in National Taxation, Community Infrastructure Levy, Right to Buy and DWP Benefits.

You will work within a fast-paced team to meet increased client requirements. Using your knowledge, skills and experience you will provide technical leadership, guidance, and valuation advice to clients.

This role will be covering a wide geographical area for inspection and case management purposes, you will be expected to travel and spend time in London and other VO locations in connection with this role, which may include overnight stays.

DVS is the business stream tasked with providing a range of statutory and non-statutory functions, many of which date back to the founding of the VO in 1910. These are:

• Provision of advice on valuations and apportionments for national taxation purposes.
• Provision of valuations and property advice for Other Public Bodies (OPBs) to support their implementation of a wide range of regulatory and legislative functions.
• The delivery of government policies and estate strategies in situations where there is a property requirement related to the exercising of a public function and or public money is involved.
• This majority of the work is untied and undertaken on a contractual earned funding full cost recovery charging basis. Some is fix funded.

Key responsibilities

• Support the DVS management team by working closely with Team Leaders and the Sector Head to maintain a diverse, agile workforce, enabling the effective redeployment of skills across the sector to meet quality standards and deliver against budgetary targets.
• Lead the delivery and review of complex and high-profile National Taxation valuation casework, including HMRC and DWP valuations supporting the administration of Benefits, Right to Buy and Community Infrastructure Levy ensuring effective risk management, quality assurance, timely delivery and the appropriate realisation of tax yield.
• Providing Trade related valuations and Development Appraisals with a significant focus on the London geographical area.
• Collaborate with a broad range of specialists on technical and policy issues.
• Providing detailed technical guidance, training, and mentoring to caseworkers supporting capability development and the consistent application of valuation standards.
• Report to a wide range of stakeholders, up to and including senior officials and Ministers where necessary.
• Drive improvements in customer satisfaction and overall taxpayer experience.
• Act as an expert witness, appearance before arbitrators and tribunals, and preparing submissions of evidence to independent experts and Lands Tribunals where required.

Person specification

Our ideal candidate will have advanced technical surveying knowledge. The role requires excellent stakeholder engagement skills, the confidence to understand and appropriately challenge client requirements, and the ability to manage risk effectively. You will also be able to coach and support colleagues whilst maintaining awareness of the wider political, economic, environmental and legislative context.

Essential Requirements

• Full MRICS or FRICS. You must be willing to work towards or already hold Registered Valuer status through RICS Valuer Registration Scheme (VRS).
• Advanced technical surveying knowledge, underpinned by a strong understanding of relevant legislation, case law and professional practice relating to taxation, with the ability to use sound judgement, technical expertise and negotiation skills to deliver high quality outcomes in complex valuation cases.
• Strong and inclusive leadership skills, with the ability to deliver organisational objectives champion innovation and sharing of best practice, while providing coaching, mentoring and technical guidance to develop capability and support the successful delivery of complex casework.
• Strong communication skills, with the ability to build credible relationships and influence a range of stakeholders.
• Awareness of the wider political, economic, social, technical, environmental, and legislative context that impact the profession, with the ability to apply problem-solving techniques and sound technical and professional judgement, to identify and mitigate risks.
• Experience of delivering projects or services to high quality standards using effective prioritisation skills to manage competing demands.
• Full UK driving licence - There may be the need for occasional travel to London and other VO locations across the UK with some overnight stays required to support business need.

Licences

A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application.

Qualifications

Qualifications Full RICS Professional membership (MRICS or FRICS).

Memberships

Full RICS Professional membership (MRICS or FRICS).

Behaviours

We will assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Changing and Improving

Technical skills

We will assess you against these technical skills during the selection process:

• You will be asked technical questions at interview to assess your professional knowledge, experience and advanced technical surveying knowledge.

Benefits

Alongside your salary of 59,342, HM Revenue and Customs contributes 17,191 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%.

• Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to knowArtificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

If you can meet our person requirements above, we are keen to hear from you.

To apply for this post, you must complete an online application with the following:

• A CV setting out your Job History, Full Qualifications, Previous skills and experiences.
• A Personal Statement (maximum 750 words), please outline your suitability for the role.

Sift - 25 August 2026

Please note these dates are provisional and may be subject to change.

Interviews - W/C 07 September 2026

Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.

Presentation

You will also be required to conduct a 5-minute presentation. Information on the presentation topic will be provided to you if you are shortlisted for interview.

Technical

You will be asked technical questions at interview to assess your professional knowledge and experience, Advanced technical surveying knowledge, underpinned by a strong understanding of relevant legislation, case law and professional practice relating to taxation.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form.

Application Hints and Tips

For more information on Success Profiles, tips on how to write a successful application and find out more about what's involved in the application process please visit About the application process, Civil Service Careers.

Further InformationSponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Locations

As part of the application process, you will be asked to tell us which of the locations available you can work in.

Transitional Sites Information

If your location preference is for the following sites, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future.

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Civic Centre, Oystermouth Road, Swansea - moving to Sandringham Park, Swansea

Terms Conditions

The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 3-month reserve list as standard.

Concerns/Complaints

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles, you may make a complaint.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.