Case Manager (Targeted Interception) - Manchester

h2 Case Manager (Targeted Interception) - Manchester /h2 b About the job /b br b Job summary /b br Discover what its like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. br HMRCs Fraud Investigation Service (FIS) is responsible for the departments civil and criminal investigations. br Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. br This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRCs Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRCs Serious Fraud and Tactical Priorities. br HMRCs Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRCs most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime. br HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation. br b Job description /b br Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes? br ul li Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities? /li /ul ul li Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you? /li /ul br If so, this might be the role for you! br Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly. br The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom. br Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations. br You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond. br b Person specification /b br The responsibilities of Case Managers will include but are not restricted to: br ul li Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements. /li li Proactively leading the development of the Targeted Intercept operation. /li li Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate. /li li Ongoing management of threat and risks related to collected intelligence. /li li Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell. /li li Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy. /li li Drafting warrants and other documentation to a professional standard. /li li Providing support to colleagues and new entrants in support of their training and professional development. /li /ul br Additionally, it would be desirable if applicants have: br ul li Sound management skills; /li li Possess high levels of self-motivation; /li li Good interpersonal skills to work effectively with cross government colleagues; /li li Good verbal and written communication skills; /li li A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods. /li /ul br strong Essential Criteria: /strong br ul li BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) /li li BTEC level 3 Advanced Diploma in Enforcement (Intelligence) /li li BTEC level 4 in Counter Fraud Intelligence Specialist /li li Level 4 Diploma - Accredited Counter-Fraud Manager /li li Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer /li li University of Portsmouth CFPAB Accredited Counter Fraud Specialist /li li University of Northumbria CFPAB Accredited Counter Fraud Specialist /li li University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) /li li University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) /li li PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. /li li Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA). /li li If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations. /li li Successful candidates with PIP2 status, will still be required to complete HMRCs core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel. /li /ul br Additionally, applicants must have: br ul li Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision. /li /ul br strong Additional Information - PIP2 /strong br PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification. br The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances. br strong Additional Security Information /strong br This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks. br CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns. br strong Psychological Resilience Assessment /strong br Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face-to-face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well-being and resilience support. br strong Training /strong br Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six-month training assessment period (TAP). br FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom-based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor. br This training is unique to SC and will be supported by experienced managers, trainers and mentors to provide the candidates with every opportunity to develop and upskill in this exciting and sensitive work area. br Personal continuous development and upskilling will be provided after successful completion of the TAP. br Failure to meet the required standards for the TAP will result in appointment to this role being ended and consideration of redeployment into an alternative role. This may result in the removal of the Flexibility Payment (FPs) paid in respect of Case Manager role. Where it is not possible to redeploy the candidate into an alternative role, the candidate may be assigned to the HMRC Redeployment Register. br Candidates appointed on promotion who do not successfully complete the TAP will revert to their previous substantive grade and the respective HMRC pay scale for this grade. Where any FPs are removed, jobholders will not be entitled to a Period of Adjustment (POA), but they will receive 56 days notice in writing of the cessation of the allowance. br For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages Location Information /strong br Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. br strong Additional Information - Working Patterns /strong br All part time working patterns will be considered, however due to the nature of the role and close and regular working on specific operations a regular pattern would be beneficial to the business and staff member to ensure they remain effective in the role. Feedback from previous part-time working demonstrates that colleagues working patterns with longer periods of absence find it difficult to maintain understanding and effectiveness in the role. br That said, all requests for part time and part year working will be considered and accommodated where possible, where the request meets business requirements. br This role requires all duties to be conducted from the office. The role can only be conducted from the Tier 3 secure areas in Manchester and Stratford Regional Centres. There is no access to the required systems outside of these locations. Therefore, the role requires office attendance 5 days a week including some weekends. br The only duties which can be conducted remotely are corporate requirements (mandatory learning, completing hours recording, reading emails etc.). This accounts for a very small proportion of working time, the rest of which must be conducted in the office. br b Qualifications /b br Applicants must be accredited Government Counter Fraud Professionals holding one or more of the following qualifications: br BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation) br BTEC level 3 Advanced Diploma in Enforcement (Intelligence) br BTEC level 4 in Counter Fraud Intelligence Specialist br Level 4 Diploma - Accredited Counter-Fraud Manager br Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer br University of Portsmouth CFPAB Accredited Counter Fraud Specialist br University of Northumbria CFPAB Accredited Counter Fraud Specialist br University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) br University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS) br PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period. br b Behaviours /b br Well assess you against these behaviours during the selection process: br ul li Working Together /li li Delivering at Pace /li /ul br b Technical skills /b br Well assess you against these technical skills during the selection process: br ul li Questions based on an example of how you have analysed/used multiple datasets to arrive at an informed conclusion to make an informed decision. /li /ul br b Benefits /b br Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). br HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. br We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. br ul li Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. /li li Family friendly policies. /li li Personal support. /li li Coaching and development. /li /ul br To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service br b Things you need to know /b br b Artificial intelligence /b br Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. br b Selection process details /b br This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. br strong How to Apply /strong br As part of the application process, you will be asked to provide the following: br ul li A name-blind CV including your job history, qualifications and previous experiences. Your job history should be for up to your last 3 roles and no more than 500 words. /li li A 750-word personal statement.Your personal statement should show how you meet the person specification and essential criteria. /li /ul br Further details around what this will entail are listed on the application form. br strong Sift /strong br In the event of a large number of applications being received, an initial sift may be held on the CV. br At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. br We may also raise the score required at any stage of the process if we receive a high number of applications. br strong Interview /strong br During the panel interview, you will be assessed on Behaviours, Strengths, Technical questions. The technical questions will be based on how you have analysed/used multiple datasets to arrive at an informed conclusion to make an informed decision. br strong This is an example of a strengths-based question. /strong br It is often said that the customers needs should come first. To what extent do you agree or disagree with this statement? br There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. br Interviews will take place face to face at either Manchester Regional Centre or Stratford Regional centre br Sift and interview dates to be confirmed. br strong Eligibility /strong br Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - strong (insert vacancy ref) /strong vacancy closing date strong (insert date). /strong br To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. br Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. br strong Sponsorship /strong br We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. br strong The HMRC app can help you with your application /strong br The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier. br If successful in your application, you will need your National Insurance number for the onboarding process. br Download the HMRC app now and save your National Insurance number to your digital phone wallet. br strong How to download the HMRC app and sign up for an account /strong br Download the free HMRC app from the App Store or Google Play store. br If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. br Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. br You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. br strong Reserve List /strong br A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. br strong Criminal Record Check /strong br Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. br strong Merit List /strong br After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order. br strong Reasonable Adjustments /strong br We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. br If you need a change to be made so that you can make your application, you should: br ul li Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. /li /ul br Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. br strong Technical Support /strong br If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days. br strong Additional Security Information /strong br Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Developed Vetting (DV) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for DV is 10 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. br From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time. br strong Important information for existing HMRC contractual homeworkers: /strong br Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. br strong Terms and Conditions /strong br Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. br HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. br The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. br Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. br Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. br Questions relating to an individual application must be emailed as detailed later in this advert. br Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. br A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. br New entrants will join on the minimum of the pay band. br Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. br If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. br For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. br Feedback will only be provided if you attend an interview or assessment. br b Security /b br Successful candidates must undergo a standard (or equivalent) criminal record check. br Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). br See our vetting charter (opens in a new window). br People working with government assets must complete baseline personnel security standard (opens in new window) checks. br b Nationality requirements /b br Open to UK nationals only. br b Working for the Civil Service /b br The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. br We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window). br The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. br The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. br b Diversity and Inclusion /b br The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).