At a Glance
- Tasks: Collect and analyse intelligence to combat organised crime and fraud impacting HMRC.
- Company: Join HMRC's dynamic Intelligence Services team making a real difference.
- Benefits: Competitive salary, generous leave, flexible working, and excellent pension contributions.
- Other info: Opportunities for personal development and career growth in a supportive culture.
- Why this job: Be part of a mission-driven team tackling serious non-compliance and making an impact.
- Qualifications: Strong communication skills and ability to work collaboratively in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
- Developing and delivering high impacting intervention opportunities to stop and disrupt serious non‑compliance.
- Collaborating with national and international partners to increase our collective impact and capability.
You will join HMRC’s Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. You will be allocated to Hub roles depending on business requirement.
Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:
- Intelligence Acquisition, Co‑ordination and Exchange: The foundation and core of Intelligence Services delivery model from the Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners. Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.
- Specialist Intelligence Function: Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.
Your key responsibilities will include:
- Receiving, assessing, and accurately recording intelligence from the public regarding HMRC fraud via telephone and other communication channels.
- Using internal and external databases to interpret and analyse information, producing clear and actionable intelligence reports/packages for dissemination.
- Responsibility for handling confidential data with discretion, ensuring the protection of sensitive information in full compliance with data protection legislation, security protocols, and internal policies.
- Delivering excellent customer service, maintaining effective working relationships with colleagues, managers, and external stakeholders.
- Working collaboratively within a team environment, contributing to shared goals and supporting others as needed.
- Operating effectively in a dynamic environment, managing conflicting priorities and adapting to changing demands.
- Contributing to a culture of continuous improvement by sharing ideas and supporting process enhancements.
- Undertaking telephony work as part of daily responsibilities, including handling inbound and outbound calls in a professional manner.
To be considered for this role, your application must demonstrate all the following:
- Can handle changing priorities and still meet deadlines and get important tasks completed.
- Proactive in taking initiative, adaptable in covering a range of responsibilities, and accountable for delivering high‑quality work.
- Works effectively with others, contributing to a positive team environment and building constructive working relationships.
- Shows attention to detail in recording and analysing information, supporting sound decision‑making through careful evaluation of data.
We will assess you against these behaviours during the selection process:
- Working Together
- Delivering at Pace
Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
Hub Assistant Intelligence Officer in Cardiff employer: HMRC
HM Revenue and Customs (HMRC) is an exceptional employer, offering a dynamic work environment in Cardiff, Gartcosh, and Ipswich, where you can contribute to the fight against organised crime and serious fraud. With a strong focus on employee development, flexible working arrangements, and a generous leave allowance, HMRC fosters a collaborative culture that values teamwork and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Assistant Intelligence Officer in Cardiff
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like HMRC, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like HMRC and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Hub Assistant Intelligence Officer in Cardiff
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for HMRC and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at HMRC
✨Get to Know Public Sector Values
Before your interview with HMRC, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for HMRC.
