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- Tasks: Provide essential administrative support and manage case updates for HMRC.
- Company: Join HMRC, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Great career progression opportunities in a dynamic team.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 28016 - 28016 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
About HMRC Legal Group
Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:
- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.
This team specifically deals with:
- The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.
Job description
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:
- Registering, updating and closing of cases on case management systems.
- Liaising confidently with internal and external stakeholders including the Tribunal service.
- Communicating accurately in writing to internal or external contacts and/or customers.
- Contacting customers by telephone and answering customer queries.
- Maintaining and updating various databases, spreadsheets, and audit trails.
- Updating performance data for management information.
- Being part of an in-office rota system for postal cover.
- Photocopying, printing, and scanning documents.
- Arranging travel and accommodation.
- Room booking and arranging meetings.
- Inbox management of post received via digital methods.
Role Allocation Information
Please note that there are 3-posts available in Leeds and 2-posts available in Belfast.
Person specification
The successful candidate should be able to:
- Manage their own workload and work to tight deadlines.
- Look for the best ways to serve our customers, adhering to guidance and processes when completing work.
- Adapt to differing business needs quickly.
- Work independently but also as part of a team when the work requires it.
- Understand attention to detail and accuracy is priority when handling sensitive information.
- Demonstrate excellent written and verbal communication skills.
- Be proficient in Microsoft Office suite (Word, Excel, PowerPoint).
Benefits
Alongside your salary of 28,016, HM Revenue and Customs contributes 8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
How to Apply
After submission of the first stage of your application, you will be invited to complete a Civil Service Work Strengths Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test. The deadline for both the test and the application is 23:55 on 19th May 2026.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
Technical Support
If you are experiencing problems that cannot be resolved by our 'help' section, then technical support is available. You will receive a reply in 2 working days.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.
Business Support Administration Officer - Belfast Regional Centre - Erskine House employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administration Officer - Belfast Regional Centre - Erskine House
✨Tip Number 1
Get to know HMRC! Watch their YouTube channel to understand the culture and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various stakeholders, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed workloads and met deadlines in the past. Use specific examples to demonstrate your ability to juggle multiple tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the latest updates and resources to help you prepare for the selection process.
We think you need these skills to ace Business Support Administration Officer - Belfast Regional Centre - Erskine House
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives. Remember, HMRC values diversity, so your individuality is a plus!
Tailor Your Personal Statement: Make sure your personal statement is tailored to the role of Business Support Administration Officer. Highlight relevant skills and experiences that match the job description. Use specific examples to show how you can deliver at pace and work together effectively.
Keep It Clear and Concise: While you have a 500-word limit for your personal statement, clarity is key! Stick to the point and avoid jargon. Make it easy for the hiring team to see why you’re a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us smoothly. Plus, you’ll find all the resources you need to help you along the way. We can’t wait to see your application!
How to prepare for a job interview at HMRC
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Administration Officer. Familiarise yourself with tasks like case management, liaising with stakeholders, and maintaining databases. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office and any relevant experience you have in administrative support. Be ready to discuss specific examples where you've demonstrated attention to detail and effective communication, as these are key skills for this position.
✨Prepare for Behavioural Questions
Expect questions around 'Delivering at Pace' and 'Working Together'. Think of situations from your past where you had to manage tight deadlines or collaborate with a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.