Service Readiness Analyst - Bristol

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency (VOA). We have recently integrated into HMRC. As we continue the transition to our updated HMRC branding, you may still see some VOA logos or references in our advertisements for a temporary period. HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over 60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

The Service Readiness Analyst is responsible for planning, implementing and coordinating the safe delivery and release of IT and digital products into live service. The role ensures that services transition effectively through development, test and production environments, meeting agreed quality, security and operational standards. Working closely with project teams, suppliers, external partners and business users, the postholder will coordinate release and deployment activities, manage readiness checkpoints, and support stable go live and early life support.

Person specification

The postholder will:

• Maintain and actively manage the release schedule and release calendar, ensuring visibility of planned deliverables.
• Plan, coordinate and communicate release activities, commitments and changes to stakeholders.
• Conduct Release Readiness Reviews, Milestone Reviews and Business Go / No Go assessments.
• Ensure that all training, knowledge transfer and operational readiness activities required for release are completed.
• Plan and communicate Early Life Support approaches, ensuring stakeholders understand post deployment responsibilities and monitoring live performance to confirm that rollback is not required.
• Lead and coordinate go live activities, including the execution of deployment plans and checklists.
• Participate in Change Advisory Board (CAB) meetings to confirm release scope, risks and mitigations.
• Influence and support the implementation of ITIL aligned Transition, Release and Configuration Management policies and standards.
• Provide guidance and advice on release and service transition practices across teams.

Essential Criteria

You must demonstrate experience in:

• Experience of working across the software delivery lifecycle, including development, testing and live service.
• Proven ability to plan, coordinate and manage multiple activities to deadlines and agreed standards.
• Strong stakeholder engagement skills, with the ability to communicate clearly and influence others.
• Ability to work collaboratively across multidisciplinary teams and with external suppliers.
• Organised, proactive and able to manage competing priorities.
• Holds ITIL V4 foundation qualification.

Desirable Criteria

Experience of coordinating change, release or service transition activities. Experience supporting live service deployments in a complex IT environment.

Benefits

Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via email.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.