Associate Product Manager - Bristol

About the job

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The Business Tax team is part of Chief Digital Product Office, where internal and external IT Products for HMRC are developed, managed, maintained and improved. Business Taxes include areas such as VAT, Corporation Tax and other services that all types and sizes of businesses interact with to administer their tax affairs with HMRC.

The Associate Product Manager will be working closely with the Product Manager, IT Service Managers and Delivery Managers to define the scope of and deliver new features/functionality for the product.

An Associate Product Manager is responsible for ensuring that a product is of high quality and delivers value. They typically work on smaller products or features and transactions of larger products. They manage their product increments through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users and the skills of the product team to scope and build the right products and prioritise how to iterate them over time.

Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Person specification

Key Responsibilities

• Set the vision, strategy and scope for a small product or product increment: Define the scope and key features for the product and service to align with the organisation's goals.
• Deliver product features for current products or services: Collaborate with your team to scope and build new product increments or lead the discovery phase for new products or services.
• Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments and maintain good working relationships with stakeholders.
• Collaborate with a multidisciplinary product team: Collaborate with other professions and team members, which may include user researchers, service designers, business analysts, or software engineers, to shape and build the product increments.
• Build user centred products: Work with team members like performance analysts and user researchers to gather user insights and feedback for iterating and improving products and services for end users.
• Develop and maintain the roadmap: Prioritise the order in which high level features and functionality is built and released based on what is most valuable to do first.
• Develop and maintain the backlog: Identify the team tasks ('user stories') to build the functionality on the roadmap and create a backlog of user stories. Deliver the user stories and regularly refine and maintain the backlog.
• Provide Project Management Office support (PMO): Work with the multifunctional team to manage PMO activities, aligned with our project governance structure.
• Participate in and contribute to the Product Management community of practice: Take part in the community of practice through participation in community meetings, and volunteering for community activities and initiatives.

Essential Criteria:

• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Ability to define product scopes and key features.
• Demonstration of strong stakeholder engagement and communication skills.
• Experience working with multidisciplinary teams.
• Ability to analyse and incorporate user feedback and insights for product improvement.
• Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward.

Desirable Criteria:

• Prior experience of working in digital or product development teams.
• Prior experience of Project or Programme Management and associated governance.
• Knowledge of how related practices like user centred services design or software engineering fits into the product development process.
• Professional certifications in product management, agile methodologies or ITIL can be advantageous.
• A degree in a relevant field such as Business, Information Technology, or Design is preferred but not always necessary.

Benefits

• Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies. Personal support. Coaching and development.

For more information on where you might be working, review this information on our locations.