At a Glance
- Tasks: Manage and optimise platforms that support millions of citizens' services.
- Company: Join HMRC, a diverse and inclusive tech-driven organisation.
- Benefits: Enjoy competitive salary, generous leave, and flexible working options.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in platform management and risk assessment is essential.
The predicted salary is between 45544 - 45544 £ per year.
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens? We're looking for Associate Platform Owners to join HMRC's Enterprise Cloud Services (ECS) team, working within Platform teams delivering the feature developments to ensure long term platform health. ECS delivers secure, scalable cloud platforms that underpin HMRC's digital services. With a broad customer base and diverse requirements, ECS provides foundational infrastructure that enables teams to build and innovate.
The ECS Private Platform provides private cloud and on-premise hosting capabilities that consists of secure, resilient scalable compute, network and storage capability.
Important: Travel to Telford is required as part of this role.
The Role
The Associate Platform Owner is responsible for the holistic management of a platform, ensuring its stability, scalability and alignment with organisational goals. This role leads and balances the need for feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health. The Associate Platform Owner ensures the platform delivers consistent value to the business while maintaining high operational performance. Their responsibilities include implementing continuous improvements and ensuring that risks and defects are addressed in a timely manner.
Responsibilities:
- Platform Strategy & Risk Management: Develop and maintain the platform roadmap, ensuring alignment with business needs while addressing key risks, technical debt and platform stability. Proactively identify and mitigate risks that could affect the platform performance or security.
- Technical Debt & Defect Management: Prioritise resolving technical debt and critical defects to support platform maintainability, security and scalability. Collaborate with engineering teams to implement fixes and improvements that enhance platform reliability and prevent future issues.
- Incident & Problem Resolution: Lead efforts to resolve platform-related incidents. Implement preventative measures to improve the platform's resilience.
- Platform Performance & Optimisation: Continuously monitor platform performance and implement possible optimisations. Manage and oversee the platform to meet performance expectations while addressing technical challenges.
- Security & Compliance Oversight: Lead and own the platform adherence to security standards and regulatory requirements, addressing vulnerabilities and managing compliance proactively. Regularly review security protocols.
Your main duties will include:
- Assisting managing a platform module or its features by helping to set priorities and supporting the platform module team.
- Support the Platform Owner in developing the strategic roadmap for the lifecycle of the platform module, platform module features, and services, ensuring maintenance and continuous improvement.
- Work closely with Platform Owners to ensure there is a co-ordinated and seamless strategic plan for platforms modules and platform module features within their function.
- Engage with key stakeholders to understand and inform the business and CDIO strategic priorities and to reflect these in the platform module plans.
- Work with the platform and product teams and third parties to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality.
- Support the development and maintenance of strategic third-party relationships, identifying opportunities to further benefit from the knowledge, expertise, and services of third parties.
- Ability to lead the resolution of platform incidents, conduct root cause analysis and follow change management process.
Essential Criteria:
The successful candidate must be able to clearly demonstrate evidence of the following Essential Criteria:
- An awareness of ITIL v4 Practices.
- Experience of working within a Managed Service operating model with service providers and partners.
- Experience managing Platforms and Products across their lifecycle including decommissioning.
- Experience balancing feature delivery with platform stability and risk management including security and compliance requirements.
Desirable Criteria:
Ideally you will also have experience and understanding of:
- Experience in communicating technical and non-technical concepts to stakeholders, both verbally and in writing.
- Knowledge of one or more of the following Platform and Products: On-premise data centre management, access controls & power management; Back up and restore tooling (e.g. Veritas/Cohesity); Storage management (e.g. HPE/Dell); VMWare x86, Solaris, AIX infrastructure and tooling; Monitoring tooling (e.g. Ops View/Dynatrace); An understanding of Project Management Office governance; ITIL v4 Foundation Qualification.
This role requires the successful candidates to hold or be willing to obtain Security Check(SC) Clearance.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it's really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.
Associate Platform Owner - Bristol employer: HMRC
HMRC is an exceptional employer that prioritises employee growth and well-being, offering a dynamic and inclusive work culture in Bristol. With flexible and hybrid working policies, generous leave allowances, and a commitment to personal development, employees are empowered to thrive while contributing to meaningful public service. Join a diverse team of over 90 technologists dedicated to delivering secure and efficient platforms that serve millions, all while enjoying the benefits of a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Platform Owner - Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into the responsibilities of an Associate Platform Owner and think of examples from your past work that showcase your skills in platform management, risk assessment, and incident resolution.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it comes to discussing your experience and how it aligns with HMRC's goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and resources that can help you throughout the process.
We think you need these skills to ace Associate Platform Owner - Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Platform Owner role. Highlight relevant experiences and skills that align with the job description. We want to see how your background fits into our vision at HMRC!
Craft a Compelling Personal Statement:Your personal statement is your chance to shine! Use it to demonstrate how your skills meet the essential criteria. Be specific and share examples from your career that showcase your achievements and problem-solving abilities.
Be Clear and Concise:When writing your application, clarity is key. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that gets straight to the point while still showcasing your personality!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application is received and considered. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at HMRC
✨Know Your Platform Inside Out
Before the interview, make sure you understand the key responsibilities of an Associate Platform Owner. Familiarise yourself with HMRC's Enterprise Cloud Services and how they deliver secure, scalable cloud platforms. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare Real-Life Examples
Think of specific instances from your past experiences that showcase your ability to manage platforms, handle technical debt, and resolve incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your problem-solving skills in action.
✨Engage with Stakeholders
Since the role involves engaging with key stakeholders, be ready to discuss how you've successfully communicated technical concepts to non-technical audiences in the past. Highlight your collaboration skills and how you’ve worked with teams to improve platform performance and customer experience.
✨Show Your Commitment to Continuous Improvement
Demonstrate your understanding of continuous improvement by discussing any initiatives you've led or participated in that enhanced platform stability or security. Be prepared to talk about how you proactively identify risks and implement solutions, as this aligns closely with the responsibilities of the role.
