Workplace Operations Resilience Officer - Belfast

About the job

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Estates is at the forefront of delivering one of the biggest property programmes and operations in the UK. We are the leading edge of Government property transformation and operational delivery.

The purpose of Estates & Locations is to provide HMRC with an estate which is the right size and shape to meet both its current and future needs of our HMRC colleagues and wider Government departments who use our spaces. We are a customer centric team which exists to offer high quality, inclusive services to enable our colleagues to perform at their best by providing working environments in which they want to work.

Our Business Continuity Resilience Officer sits at the heart of the Workplace Operations Gateway Team, driving resilience and business improvement across Estates. The role champions business continuity and incident management, coordinating the Bronze Business Continuity Exercise Programme, overseeing assurance reviews, and ensuring lessons learned are embedded for continuous improvement.

Key tasks include:

• Oversee logistics for business continuity exercises
• Monitor and track actions across all regions
• Produce concise reports for the Senior Leadership Team
• Standardise documentation to ensure consistency and assurance

Additional Information

You must either hold, or be prepared to obtain, a CMI Level 3 qualification in Principles of Management and Leadership within 24 months of starting the role. We will place you on the course which you must achieve the passing grade for. Please note that as this is an essential requirement, failure to meet this criterion may result in your role within the department being discontinued.

Person specification

Essential Criteria

• Excellent planning and organisational abilities are vital for managing multiple tasks efficiently within a dynamic team.
• Ability to share precise and relevant information promptly, using clear and straightforward communication.
• Strong Microsoft 365 IT skills are required.
• Accuracy and timeliness are key to delivering successful outcomes.

Desirable Criteria

• Estates and / or Incident Management / Resilience experience would be beneficial but not essential.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of 31,096, HM Revenue and Customs contributes 9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications and previous experiences. Your CV should show how you meet the Job description and key tasks.
• A 750-word personal statement. Your personal statement should show how you meet the Essential Criteria with impacts, outcomes and results where applicable.
• Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.

Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.