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- Tasks: Lead the development of performance frameworks and deliver actionable insights for HMRC.
- Company: Join a pivotal role at HMRC, shaping government guidance with data-driven decisions.
- Benefits: Competitive salary, professional development, and opportunities to mentor junior analysts.
- Why this job: Make a real impact by using data to influence user-centred design and policy.
- Qualifications: Experience in performance analysis and mentoring in a digital environment is essential.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Lead Performance Analyst, you'll work alongside other user-centred design professionals and with policy and process experts. This is a pivotal role where you will lead the development of performance frameworks, define KPIs, and deliver actionable insights that help shape the future of HMRC’s guidance that is part of end-to-end services across HMRC and government. You'll be a passionate advocate for using data to provide real insights and be persuasive and collaborative with a wide range of stakeholders. You will mentor and train more junior performance analysts, supporting the growth and development of the team.
Responsibilities
- Develop, embed and monitor meaningful performance measures that align with HMRC’s strategic goals, enabling data-driven decision-making and continuous improvement.
- Interpret results of performance measures to allow us to understand and anticipate customer behaviour and create compelling evidence-based and actionable data stories.
- Manage, mentor and provide quality assurance for a team of Senior and Performance Analysts, supporting their development in tools and approaches.
- Drive innovation in analysis, using advanced techniques in behavioural analytics to understand user behaviour and impact.
- Collaborate across disciplines, including content design, user research, and service design, to build a holistic view of guidance performance.
Skills and Qualifications
- You must have experience of developing performance frameworks in a digital or data-driven environment and defining KPIs that align with strategic goals.
- Leading performance analysis in a digital or data-driven environment, including undertaking performance analysis and providing insight for more complex cases.
- Managing and mentoring analysts, fostering a culture of learning and continuous improvement.
- Using tools such as Google Analytics 4 to collect and analyse customer interactions of digital products and tools such as Power BI to create data visualisations.
- Creating compelling data-driven stories and recommendations to convince stakeholders at various levels to make user-centred tactical and strategic changes.
Area: All of Northern Ireland
Closing date: 13 Feb 2026
Lead Performance Analyst in Belfast employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Performance Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of performance analysis on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work with performance frameworks and KPIs. We all love a good story, so make sure to include compelling data-driven narratives that highlight your impact.
✨Tip Number 3
Prepare for interviews by brushing up on your behavioural analytics techniques. We recommend practising common interview questions and having examples ready that demonstrate your ability to lead and mentor others in performance analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate advocates who can help us shape the future of HMRC’s guidance.
We think you need these skills to ace Lead Performance Analyst in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with performance frameworks and KPIs. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role is all about data-driven insights, be sure to mention your experience with tools like Google Analytics 4 and Power BI. We love seeing how you’ve used these tools to create compelling stories and recommendations in your past roles.
Highlight Your Mentoring Experience: As a Lead Performance Analyst, you'll be mentoring others, so share any experience you have in managing or training teams. We’re keen to know how you’ve supported the growth of junior analysts in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at HMRC
✨Know Your Data Inside Out
As a Lead Performance Analyst, you'll need to demonstrate your expertise in developing performance frameworks and defining KPIs. Make sure you brush up on your knowledge of data analysis tools like Google Analytics 4 and Power BI. Be ready to discuss specific examples of how you've used these tools to drive insights and influence decision-making.
✨Showcase Your Mentoring Skills
Since this role involves managing and mentoring other analysts, be prepared to share your experiences in fostering a culture of learning. Think of specific instances where you've supported junior team members or led training sessions. Highlight your approach to mentoring and how it has contributed to team growth.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so think about times when you've worked with cross-functional teams. Be ready to discuss how you’ve collaborated with content designers, user researchers, or service designers to create a holistic view of performance. This will show your ability to work effectively with diverse stakeholders.
✨Craft Compelling Data Stories
You'll need to create compelling, evidence-based narratives from your data. Prepare to discuss how you've turned complex data into actionable insights that influenced strategic changes. Practice explaining your findings in a clear and persuasive manner, as this will be crucial in convincing stakeholders at various levels.
