At a Glance
- Tasks: Lead a diverse team to ensure safe and efficient workplace operations.
- Company: Join HMRC, a key player in the Civil Service with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25 days annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on workplace transformation and employee experience.
- Qualifications: Strong leadership skills and experience in managing large operational teams required.
The predicted salary is between 81000 - 81000 £ per year.
You will be accountable for maintaining oversight of day-to-day operations, ensuring our services deliver great places to work across the portfolio through people and property. You will ensure our estate is safe, secure and available, whilst driving continuous improvement, working closely with several stakeholders and supplier partners. Embracing the civil service behaviours, you will also lead a large, diverse team of workplace experts to maximise the benefits of ongoing transformation and drive enterprise connection.
Given the evolving expectations of the workplace, you will ensure the provision of a safe, resilient and secure working environment while enabling and promoting new ways of working.
Key responsibilities:- Accountable as a leader of a large operational Estates team, for providing legally compliant building services and facilities management, with accountability for health and safety of all building users.
- Day to day oversight and service assurance of our partners delivery of Hard (maintenance) and Soft (cleaning, catering, reception, post, etc) facilities management services.
- Accountable for Estates operational delivery to a diverse group of customers (in HMRC and across central Government) whilst providing innovation and added value to enhance the customer journey.
- Responsible for a delegated budget covering people costs and site-specific small works, to provide effective estate operation and positive customer experience, meeting lease and contractual commitments.
- Responsible for ensuring Government Soft landings (GSL) protocols are followed when driving change across the estate.
- Assure building services are mobilised and implemented in line with Practical Completion/Ready for Service and support sign off for Safe to Occupy.
- Responsible for identifying and delivering sustainable efficiencies.
- Responsible for the compliant running of the estate and safe building occupancy in line with H&S law and guidelines.
- Responsible for engagement with building users regarding workplace.
- Responsible for delivering the annual Business Continuity Bronze Exercise Programme, testing and assuring Estates incident management effectiveness.
- Incident management and operational response for the Directorate providing senior out of hours cover on rotation for escalations.
- Member of the HMRC department BCP response as deputy Silver Command and Severe Events Group.
- Act as an enabler of key place-based activities to support wider reform and government missions.
- Collaborates cross PPG, HMRC and Government as an SCS enterprise leader.
- Strategic planning and delivery of estates and PPG wide transformation.
- Contribution to and support for wider directorate strategic delivery.
- Champion new ways of working to leverage the benefits from our estates.
- Sets the culture and tone as a senior HMRC official, leading by example.
Direct management of 5 no. G6 Regional Managers, and 1 no. G7 Head of Government Soft Landings and Gateway. (Overall team of c.145 people.)
Person specification:This is a leadership role, leading strategically and setting the tone for our culture, working through experts but also needing a command of the broad subject matter and able to provide input and direction for the team.
Essential Criteria:- Commercially astute, inclusive leader with strong leadership experience.
- Demonstrable experience in leading a large estates operational team with the ability to preserve both personal and team resilience.
- Experience managing delivery of a national portfolio in a complex multi stakeholder environment.
- Experience managing complex change and legislation including integration into operations.
- Demonstrable experience of large multi million-pound budget management.
- Experience managing risk and assurance with particular emphasis on facilities services and Health and Safety.
- Sound understanding of commercial contract management at a strategic level with excellent stakeholder management and communication skills.
- Must hold at least level 6 property qualification recognised by government property profession, in this instance CIWFM or similar.
- H&S, Engineering, Contract Management or wider property qualifications would be advantageous.
Must hold at least level 6 property qualification recognised by government property profession, in this instance CIWFM or similar.
Benefits:Alongside your salary of 81,000, HM Revenue and Customs contributes 23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits. When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues). This is complemented by one day's paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community. We embed inclusion in everything we do.
Deputy Director Workplace Operations - Belfast employer: HMRC
As a Deputy Director of Workplace Operations at HM Revenue and Customs in Belfast, you will join a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With competitive benefits including a generous pension scheme, extensive annual leave, and a commitment to equality and diversity, this role offers a unique opportunity to lead a large team in driving transformation within the civil service while making a meaningful impact on the workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Director Workplace Operations - Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Deputy Director role.
✨Tip Number 2
Prepare for interviews by researching the organisation and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to get comfortable with common questions. This will help you articulate your experience and demonstrate your leadership skills effectively during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and reinforces your interest in being part of their team.
We think you need these skills to ace Deputy Director Workplace Operations - Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Deputy Director Workplace Operations. Highlight your leadership experience and any relevant achievements that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Strong Statement of Suitability:Your Statement of Suitability is your chance to shine! Use it to demonstrate how your experience meets the essential criteria. Be specific and give examples that showcase your skills in managing large teams and complex operations.
Be Honest and Authentic:While it's tempting to embellish, honesty is key. Ensure all examples and statements in your application reflect your true experiences. We value authenticity and want to know the real you!
Apply Through Our Website:Don't forget to submit your application through our website! It's the easiest way for us to receive your documents and ensures you're following the correct process. We can't wait to see your application!
How to prepare for a job interview at HMRC
✨Know Your Stuff
Make sure you have a solid understanding of the key responsibilities outlined in the job description. Brush up on your knowledge of facilities management, health and safety regulations, and budget management. Being able to discuss these topics confidently will show that you're prepared and serious about the role.
✨Showcase Your Leadership Skills
As a Deputy Director, you'll be leading a large team. Prepare examples of how you've successfully managed teams in the past, especially in complex environments. Think about times when you’ve driven change or improved processes, and be ready to share these stories during the interview.
✨Engage with Stakeholders
This role involves working closely with various stakeholders. Be prepared to discuss your experience in stakeholder management and how you’ve built relationships in previous roles. Highlight any specific strategies you've used to ensure effective communication and collaboration.
✨Prepare for the Presentation
You'll need to deliver a 5-minute presentation during the interview. Choose a relevant topic that showcases your expertise in workplace operations or facilities management. Practice your delivery to ensure you’re clear and concise, and remember to engage your audience with eye contact and enthusiasm.
