Compliance Caseworker (558R) - Belfast Regional Centre (BT1 4GF)

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so, then a career as a Compliance Caseworker could be what you're looking for!

HMRC is the UK's Tax Authority, it's our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.

HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.

In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with interpersonal skills, such as strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.

As a Compliance Caseworker, you will be responsible for:

• Reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues.
• Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to identify trends to spot compliance risks and proactively mitigate risks.
• Liaising with taxpayers, their representatives, and other stakeholders, gathering information, clarifying issues, and facilitating resolutions.
• Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
• Maintaining accurate and up-to-date case files, ensuring adherence to HMRC policies and procedures.
• Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.

This role is varied and includes a mix of desk-based investigation and visits to taxpayers' premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.

At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time if you have a suitable home working environment. You are expected to attend a HMRC office location for your remaining time. Our Compliance Caseworkers operate between the hours of 7am - 8pm Monday - Saturday and you'll work your contracted hours each week within our opening hours.

Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) programme to become an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker.

You'll need to be able to demonstrate:

• Analytical skills.
• Verbal and written communication skills.
• Numerical skills.
• Commitment to an 18-month structured training programme.

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.