Associate Product Manager - Bristol Regional Centre - 3 Glass Wharf

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

The Chief Engineering and Platform Office (CEPO) are leading HMRC's technology transformation - simplifying systems, modernising IT delivery, and creating a future-ready digital landscape. Our mission is to reduce complexity by consolidating applications and adopting scalable, service-based solutions from trusted commercial partners.

As the strategic authority for platform provision, CEPO ensures HMRC's business groups, products, and services are supported by robust, secure, and innovative infrastructure. We set the direction, lead governance, and guarantee that every live service meets the highest standards - enabling efficient, reliable, and user-focused digital experiences for millions of customers.

Within CEPO this role sits in Enterprise Integration Services. EIS ensures seamless connectivity and data flow across HMRC's systems. Acting as a consumer of ECS, EIS plays a critical role in driving integration standards and enabling interoperability across platforms.

As an Associate Platform Owner, you will manage the lifecycle of a platform, ensuring stability, scalability, and alignment with organisational goals. You will balance your Products feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health. This role requires strong leadership, technical expertise, and the ability to deliver continuous improvements.

We are looking for an enthusiastic and self-motivated individual with a passion for product development. You should thrive in a fast-paced environment, have excellent leadership and analytical skills and inspire teams to deliver value to users/stakeholders. Strong interpersonal and communication skills are essential, along with the ability to influence stakeholders and external partners to deliver positive outcomes. Proactive leadership experience, as well as managing priorities on large-scale projects, will help you succeed in this role.

You will develop and maintain platform roadmaps, prioritise technical debt resolution, and lead incident and problem management. Responsibilities include monitoring platform performance, implementing optimisations, and ensuring compliance with security and regulatory standards. You will collaborate with engineering teams, product owners, and architects to align platform developments with business objectives.

Key Responsibilities

• Develop and maintain the platform roadmap, ensuring alignment with business needs.
• Identify and mitigate risks that could affect platform performance or security.
• Engage stakeholders to get buy in for the product vision and roadmap.
• Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.
• Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
• Own and maintain a backlog of 'user stories' (which describe features and functions a user should be able to do on the product) and prioritise the order in which they will be built and released to users.
• Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
• Manage lifecycle activities including decommissioning and continuous improvement.
• Ensure platform adherence to security standards and regulatory requirements.

Essential Criteria

• Experience of building and maintaining positive relationships with stakeholders.
• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Able to prioritise work based on what is valuable to do first.
• Ability to collaborate with multidisciplinary teams to solve a problem.
• Ability to analyse and incorporate user feedback and insights for product improvement.

Desirable Criteria

• Prior experience of working in digital or product development teams.
• Prior experience of project or programme management and associated governance.
• Knowledge of how related practices like user centred services design or software engineering fits into the product development process.
• Professional certifications in product management, agile methodologies or ITIL can be advantageous.
• A degree in a relevant field such as Business, Information Technology, or Design is preferred but not always necessary.
• Experience of managing platforms across their lifecycle, including decommissioning.
• Knowledge of security and compliance requirements and ability to implement them.
• Experience balancing feature delivery with platform stability and risk management.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.