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- Tasks: Join HMRC to support and enhance digital services through operational testing and batch management.
- Company: Be part of HMRC, transforming the UK's tax system with innovative technology.
- Benefits: Enjoy a sense of belonging, career growth, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for professional development and collaboration.
- Why this job: Contribute to meaningful projects that simplify tax for everyone while developing your IT skills.
- Qualifications: Experience in UNIX, SQL, and batch systems; strong IT knowledge is essential.
The predicted salary is between 40000 - 50000 £ per year.
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone.
The role sits within the Chief Engineering Platform Office (CEPO) delivery area, as part of Contact Engagement Platforms (CEP), specifically the Batch Operations team.
Within Batch Operations we schedule, run, support Batch services across Tivoli Workload Scheduler (TWS) and Modern Virtual Environment (MVE) platforms for over 100 national infrastructure services. Working as part of an established team, you will be responsible for carrying out operational testing activities as part of HMRC's development service providing projects/services with key information required to make informed decisions regarding solutions, its individual components and suitability for acceptance into the live production environment.
In this role you will contribute to the Clone activities by executing tests, analysing results, logging and supporting test incidents using a variety of scheduling tools such as Tivoli Workload scheduler (TWS), managing access to virtual environments for use by third party suppliers.
Person specification
We are looking for someone with a broad IT experience including practical understandings of MS365, SharePoint, ITSM tooling and practices. Have security awareness and experience of escalation management. The Applications Operations Engineer (Clone Tester) reports into the Batch Operational lead.
Within the Role you will:
- Perform database restores, the installation of Code releases, reporting of defects, updating and maintaining both Project and Team documentation.
- Execution of Batch suites at the request of Support teams in both Tivoli Workload scheduler (TWS) or Modern Virtual Environment (MVE).
- Working closely with Capgemini's Maestro support team, Configuration Management and also the wider Batch Operations Event Management team.
- Keep project progress documentation up to date.
- Complete an Operational Test Plan with accurate activities and schedule.
- Maintain the System Reference Files with details for future projects.
- Complete an Operational Test Report with accurate results and timings.
- Attend Project/Implementation Meetings when required.
- Test Incident (Defect) logging, investigation and support.
- Collection of testing-related measurements and metrics.
- Maintain clone environments ensuring they mirror the status of their live counterparts.
Essential Criteria
- Experience in UNIX and MVE operating systems.
- SQL - Database queries.
- Knowledge of large batch systems and how they are supported from an operational perspective.
- Working knowledge of key support applications such as TWS, Unix.
Applications Operations Engineer - Batch Ops Clone - Leeds employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Operations Engineer - Batch Ops Clone - Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at HMRC. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with UNIX, SQL, and batch systems. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in past roles, especially related to operational testing or incident management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at HMRC.
We think you need these skills to ace Applications Operations Engineer - Batch Ops Clone - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Operations Engineer role. Highlight your experience with UNIX, MVE, and SQL, as well as any relevant batch systems knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with operational testing and batch services.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've collaborated with others in past roles, especially in IT environments. This will show us that you can work well within our established Batch Operations team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at HMRC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of UNIX, MVE operating systems, and SQL database queries. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Familiarise Yourself with Batch Operations
Since the role focuses on Batch Operations, it’s crucial to understand how large batch systems work. Research Tivoli Workload Scheduler (TWS) and be prepared to explain how you would manage and support batch services effectively.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've handled test incidents or defects in previous jobs. Highlight your approach to logging, investigating, and resolving issues, as this will demonstrate your operational awareness and escalation management experience.
✨Engage with the Team Spirit
This role involves working closely with various teams, including Capgemini's Maestro support team. Show your enthusiasm for collaboration by discussing how you’ve successfully worked in teams before and how you can contribute to a positive team dynamic at HMRC.