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- Tasks: Lead the facilities management team and ensure top-notch service delivery in Cardiff.
- Company: Join a dynamic team focused on creating excellent workplace environments.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences and leading a dedicated team.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
- Other info: Opportunity to work closely with senior management and influence service evolution.
The predicted salary is between 48000 - 72000 £ per year.
In this role you will lead the facilities management team within the Workplace Operations Regional Team in Cardiff. You will have day to day accountability and responsibility for all FM related requirements within the Cardiff region. You will ensure delivery of an excellent facilities management service for our customers for both Hard and Soft FM, providing a first class building and excellent service, so that our customers can perform at their best.
You will act as deputy to the Head of Estates (HoE) as required, and provide assurances on their behalf including:
- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements
- Supporting the development/evolution of our customer focused services
- Taking the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
- Reviewing and reporting on supplier performance to the Head of Workplace Operations and Area FM Team
Lead Facilities Manager employer: HMRC Careers
Contact Detail:
HMRC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Facilities Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management, especially in both Hard and Soft FM. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience in leading teams. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your experience with supplier relationship management. Think of specific examples where you've successfully managed contracts or improved service delivery, as this will demonstrate your capability to meet the job's requirements.
✨Tip Number 4
Research StudySmarter’s values and mission, and think about how your personal values align with them. Being able to articulate this connection during your interview can set you apart from other candidates.
We think you need these skills to ace Lead Facilities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Lead Facilities Manager position. Tailor your application to highlight relevant experience in facilities management, particularly in both Hard and Soft FM.
Highlight Leadership Experience: Emphasise any previous leadership roles you have held, especially in facilities management or related fields. Provide specific examples of how you have successfully managed teams and improved service delivery.
Showcase Supplier Relationship Management Skills: Detail your experience with supplier relationship management. Include examples of how you have maintained or improved performance levels in line with contract requirements, as this is a crucial aspect of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job requirements. Use it to express your enthusiasm for the role and how you can contribute to delivering excellent facilities management services.
How to prepare for a job interview at HMRC Careers
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what the Lead Facilities Manager role entails. Familiarise yourself with both Hard and Soft FM services, as well as the specific responsibilities mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you've improved team performance or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage supplier relationships or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Demonstrate Customer Focus
Since the role is heavily customer-oriented, be prepared to discuss how you've previously ensured excellent service delivery. Share specific examples of how you've adapted services to meet customer needs and how you measure success in customer satisfaction.
