At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring safety and security.
- Company: Join a dedicated team in a vital public service role.
- Benefits: Enjoy 25 days annual leave, pension scheme, and retail discounts.
- Other info: Opportunities for career growth and access to apprenticeships.
- Why this job: Make a difference in a challenging environment while gaining valuable experience.
- Qualifications: Strong communication skills and ability to work shifts required.
The predicted salary is between 29432 - 29432 € per year.
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and bank/public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.
Responsibilities, activities and duties are likely to include:
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Success Profile behaviours: Communicating and Influencing, Managing a Quality Service. The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years' service (calculated on a pro‑rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
£29,432. The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.
11468 - Operational Support Grade - HMP Wayland (Prison Support Role) in Griston employer: Hmp Wayland
As an Operational Support Grade at HMP Wayland, you will be part of a dedicated team ensuring the smooth operation of a busy prison environment. The company offers a supportive work culture with opportunities for professional growth through paid apprenticeships and a generous pension scheme, alongside competitive annual leave that increases with service. Working in this role not only provides meaningful employment but also allows you to contribute to the safety and security of the community while enjoying various employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land 11468 - Operational Support Grade - HMP Wayland (Prison Support Role) in Griston
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the day-to-day tasks of an Operational Support Grade. This way, when you get that interview, you can show off your knowledge and enthusiasm for the job.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can give you insider tips about the role and the application process, plus it shows you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to prison support roles. Think about scenarios where you've demonstrated key skills like communication and managing a quality service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace 11468 - Operational Support Grade - HMP Wayland (Prison Support Role) in Griston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of the prison, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Show Your Team Spirit:Since this role involves working in a close-knit team, let us know about your teamwork skills! Share examples of how you've collaborated with others in past roles, as we value strong communication and influencing abilities.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hmp Wayland
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, supervising visitors, and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with staff, visitors, and prisoners, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated in challenging situations, as this will highlight your ability to manage a quality service.
✨Prepare for Shift Work Questions
Expect questions about your availability for shifts, including nights and weekends. Be honest about your flexibility and willingness to adapt to a rolling shift pattern. This shows that you understand the demands of the job and are ready to meet them.
✨Understand Emergency Procedures
Familiarise yourself with emergency protocols relevant to prison environments. Be ready to discuss how you would respond to incidents or emergencies, as this demonstrates your awareness of safety and security, which is crucial in this role.
