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- Tasks: Support the daily operations of a busy prison, ensuring safety and security.
- Company: Join the HMP Isle of Wight team and make a difference.
- Benefits: Generous annual leave, pension scheme, and retail discounts.
- Why this job: Be part of a close-knit team and gain valuable experience in a unique environment.
- Qualifications: Strong communication skills and ability to work shifts.
- Other info: Opportunities for career growth and access to a paid apprenticeship.
The predicted salary is between 29432 - 29432 £ per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services — everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview.
Responsibilities, activities and duties:
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
At the interview we will assess you against the following Success Profile behaviours:
- Communicating and Influencing
- Managing a Quality Service
The job holder must be able to fulfil all spoken aspects of the role with confidence in English.
Benefits and salary:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
- £29,432. The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.
14424 - Operational Support Grade - HMP Isle of Wight (Prison Support Role) in Newport employer: Hmp Isle Of Wight
Contact Detail:
Hmp Isle Of Wight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14424 - Operational Support Grade - HMP Isle of Wight (Prison Support Role) in Newport
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and duties listed in the job description. This way, when you get to the interview, you can confidently discuss how your skills align with what they're looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you would handle specific scenarios related to prison support roles, like managing visitors or monitoring CCTV.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to express why you're excited about working at HMP Isle of Wight. Employers love candidates who are genuinely interested in the role and the organisation.
✨Tip Number 4
Dress the part! Even if it's a casual interview, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to step into the operational support role with confidence.
We think you need these skills to ace 14424 - Operational Support Grade - HMP Isle of Wight (Prison Support Role) in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Operational Support Grade role. We want to see how you can contribute to our team at HMP Isle of Wight!
Showcase Your Communication Skills: Since this role involves a lot of interaction, be sure to demonstrate your communication abilities in your written application. Use clear and concise language to show us you can effectively convey information.
Highlight Relevant Experience: If you've got any previous experience in security, customer service, or working in a team environment, make it stand out! We love seeing how your background can bring value to our operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hmp Isle Of Wight
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of interaction with staff, visitors, and prisoners, be prepared to showcase your communication skills. Think of examples where you've effectively communicated in challenging situations. This will highlight your ability to manage a quality service, which is key for this position.
✨Prepare for Shift Work Questions
Given that the job requires working shifts, including nights and weekends, be ready to discuss your availability and flexibility. Show that you understand the demands of shift work and are willing to adapt your schedule to meet the needs of the prison.
✨Understand Procedures and Protocols
Familiarise yourself with the national and local policies related to prison operations. Be prepared to discuss how you would respond to emergencies or incidents. This knowledge will demonstrate your commitment to safety and security, which is crucial in this role.
