Visit Centre Worker

Overview

Based primarily in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.

Responsibilities

• Meet and greet all visitors to the establishment.
• Ensure a friendly and welcoming environment for visitors.
• Provide practical and emotional support to visitors where required.
• To maintain confidentiality and security of information.
• Update notice boards and information stands with relevant information of relevance as directed.
• Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
• Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
• Update POPS\\\’ in house case management system where required.
• Serve hot and cold drinks to visitors from the visit centre café if required.
• Assist with arrangement and delivery of Family Forums when required.
• Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
• Participate in training relevant to the post.
• Undertake any other relevant duties as requested by POPS\\\’ Family Service Manager.
• Flexible approach to the role, including working weekdays and weekends on a rota basis.

Disability Confident

About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .