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- Tasks: Support the daily operations of a busy prison, ensuring safety and security.
- Company: Join a dedicated team in a vital public service role.
- Benefits: Generous annual leave, pension scheme, and retail discounts.
- Why this job: Make a difference in a unique environment while gaining valuable experience.
- Qualifications: Strong communication skills and ability to work shifts.
- Other info: Opportunities for career progression and professional development.
The predicted salary is between 29432 - 29432 £ per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services - everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview.
Responsibilities, activities and duties are likely to include:
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
- Visits: book visits; identify and process visitors on their arrival, escort them if required
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‐ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents
Success Profile behaviours:
- Communicating and Influencing
- Managing a Quality Service
The job holder must be able to fulfil all spoken aspects of the role with confidence in English.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years' service (calculated on a pro‐rata basis)
- 9 days bank, public and privilege holidays
- Access to a paid Level 2 apprenticeship in customer service
- Access to the generous Civil Service pension scheme
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
Salary: £29,432. The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.
15848 Operational Support Grade - HMP Eastwood Park (Prison Support Role) in Falfield employer: Hmp Eastwood Park
Contact Detail:
Hmp Eastwood Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 15848 Operational Support Grade - HMP Eastwood Park (Prison Support Role) in Falfield
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and duties listed in the job description. This way, when you get to the interview stage, you can confidently discuss how your skills align with what they're looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips about the work culture and what it’s really like to be an Operational Support Grade at HMP Eastwood Park.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security, teamwork, and handling stressful situations. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace 15848 Operational Support Grade - HMP Eastwood Park (Prison Support Role) in Falfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Operational Support Grade role. We want to see how you can contribute to the day-to-day running of the prison.
Showcase Your Communication Skills: Since this role involves a lot of interaction with staff, visitors, and prisoners, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got any previous experience in security, customer service, or similar roles, make sure to mention it! We love seeing how your background can help you excel in this position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at Hmp Eastwood Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Teamwork Skills
This role involves working closely with a team, so be prepared to discuss your experience in collaborative environments. Think of examples where you've successfully worked as part of a team, especially in high-pressure situations. Highlighting your ability to communicate and influence others will set you apart.
✨Prepare for Shift Work Questions
Since this job requires flexibility with shifts, be ready to discuss your availability and willingness to work nights, weekends, and holidays. It’s a good idea to have a clear understanding of how shift patterns work and be honest about your preferences while showing your commitment to the role.
✨Demonstrate Your Understanding of Procedures
Familiarise yourself with the national and local policies relevant to prison operations. Be prepared to discuss how you would respond to emergencies or incidents, showcasing your ability to follow procedures and maintain safety. This will demonstrate your readiness for the responsibilities of the position.