At a Glance
- Tasks: Ensure security and support within a prison environment, managing visitors and monitoring activities.
- Company: Join HMP Berwyn, a vital part of the justice system.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and retail discounts.
- Other info: Dynamic shifts with opportunities for professional development and a paid apprenticeship.
- Why this job: Make a difference in a unique role that supports rehabilitation and safety.
- Qualifications: Confidence in English and a commitment to following procedures.
The predicted salary is between 29432 - 29432 £ per year.
Key Responsibilities
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Shift Pattern and Working Hours
You will work an average of 37 hours per week, including nights, evenings, weekends and bank/public holidays (these are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.
Success Profile Behaviours
Communicating and Influencing, Managing a Quality Service
Requirements
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Compensation and Benefits
Annual leave: 25 days on appointment, increasing to 30 days after 10 years' service (prorated). 9 days bank, public and privilege holidays. Paid Level 2 apprenticeship in customer service (subject to availability). Civil Service pension scheme (generous), season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme. Salary: £29,432 for a 37 hour working week inclusive of a 20% unsocial hours working allowance.
17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham employer: Hmp Berwyn
HMP Berwyn offers a supportive and dynamic work environment where employees are valued for their contributions to the safety and rehabilitation of individuals in custody. With a strong focus on professional development, staff can benefit from paid apprenticeships and a generous pension scheme, while enjoying a healthy work-life balance through flexible shift patterns and ample annual leave. Located in Wrexham, this role not only provides meaningful employment but also fosters a culture of teamwork and respect, making it an excellent choice for those seeking a rewarding career in prison support.
StudySmarter Expert Advice🤫
We think this is how you could land 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at HMP Berwyn. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to prison support roles. Think about scenarios you might face and how you'd handle them. We want you to show off your problem-solving skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and ready for the role. It shows you’re serious about joining the team at HMP Berwyn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We want to see how you can contribute to our team at HMP Berwyn!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your relevant experience and why you're a great fit for the role. We appreciate clarity as much as you do!
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love candidates who are excited about the opportunity to work in a prison support role and make a difference in the lives of others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Hmp Berwyn
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Operational Support Grade position. Familiarise yourself with tasks like gate duties, control room operations, and prisoner supervision. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since this role involves a lot of interaction with staff, visitors, and prisoners, be prepared to showcase your communication skills. Think of examples where you've effectively communicated in challenging situations, as this will highlight your ability to manage a quality service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adherence to procedures. Practice responding to hypothetical situations related to security breaches or managing difficult visitors, as this will demonstrate your critical thinking and ability to follow protocols.
✨Show Your Commitment to Safety and Security
Emphasise your understanding of safety and security protocols during the interview. Discuss any previous experience you have in similar environments, and express your commitment to maintaining a secure environment for both staff and prisoners. This will reassure the interviewers of your suitability for the role.
