At a Glance
- Tasks: Manage bookings, coordinate shipments, and ensure smooth execution in a fast-paced environment.
- Company: Join a dynamic shipping company focused on excellent customer service.
- Benefits: Gain valuable experience with a competitive salary on a 6-month contract.
- Other info: Opportunity to develop skills in shipping systems and enhance your career.
- Why this job: Perfect for problem-solvers who thrive in a busy operational setting.
- Qualifications: Diploma in Logistics or related field; 1-2 years of relevant experience preferred.
The predicted salary is between 25000 - 32000 € per year.
If you enjoy working in a fast-paced operational environment, thrive on problem-solving, and take pride in delivering excellent customer service, this role is for you. We’re looking for a Customer Service Executive to join our team on a 6-month full-time contract.
What You’ll Be Doing
- Manage booking acceptance (new and amendments) via EDI and calls, while coordinating closely with customers, PSA, and internal teams to ensure smooth shipment execution.
- Monitor and manage hazardous, outgauge, and reefer shipments, ensuring compliance with regulatory and operational requirements.
- Compile daily, weekly, and monthly schedules, track vessel movements, and communicate delays or changes to stakeholders.
- Respond promptly to enquiries, provide shipment updates, and maintain strong coordination with local and overseas offices.
- Prepare and issue invoices for detention, cancellations, shortfall bookings, and PSA-related charges with accuracy and timeliness.
- Ensure bookings materialize as planned and troubleshoot issues such as shut-outs, vessel space constraints, and loading requests.
- Monitor Portnet systems (VEDA, QLEC, OBOP), identify discrepancies, and liaise with PSA and partners to resolve issues.
- Manage DG sticker issuance, inventory tracking, and replenishment with suppliers.
- Other duties as assigned.
Who We’re Looking For
- Diploma in Logistics, Supply Chain, Maritime Studies, or a related field.
- 1-2 years of experience in shipping, logistics, or customer service is preferred.
- Proactive and detail-oriented with strong coordination skills.
- Able to multitask and work effectively in a fast-paced environment.
- Strong communication and problem-solving abilities.
- Familiarity with shipping systems (e.g., Portnet) will be an advantage.
Executive, Shipping Customer Service (6-month contract) in London employer: HMM (SG) PTE. LTD.
Join a dynamic team that values excellence in customer service and operational efficiency. Our company fosters a collaborative work culture where employees are encouraged to grow and develop their skills, particularly in the fast-paced shipping industry. With a focus on problem-solving and teamwork, we offer a supportive environment that not only rewards hard work but also provides opportunities for career advancement within the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Executive, Shipping Customer Service (6-month contract) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of shipping customer service.
We think you need these skills to ace Executive, Shipping Customer Service (6-month contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in shipping, logistics, or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you thrive in fast-paced environments. We love hearing personal stories that connect to the role.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can think on their feet, so let us know how you’ve solved problems effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HMM (SG) PTE. LTD.
✨Know Your Stuff
Make sure you brush up on the basics of shipping and logistics. Familiarise yourself with terms like EDI, hazardous shipments, and Portnet systems. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues in a fast-paced environment. Think about times you managed delays or coordinated with multiple teams to keep things running smoothly.
✨Communicate Clearly
Since this role involves a lot of coordination, practice articulating your thoughts clearly. During the interview, be concise and ensure you convey your ideas effectively, especially when discussing how you handle customer enquiries.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations and challenges they face in shipping. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
