Café Team Leader 35h in London

As a valued member of our café team, you'll work in a warm and welcoming Nordic-inspired environment, seamlessly integrated within our store.

Your focus will always be on delivering exceptional quality, outstanding service, and memorable experiences for every guest.

With a natural ability to put the customer first and adapt to their needs, you'll help create a personalised and inspiring café atmosphere rooted in local culture and hospitality.

You'll have the opportunity to provide high-level service at every touchpoint-from warmly greeting guests to attentively meeting their needs in a genuine and thoughtful way.

You'll be responsible for preparing and serving high-quality food and beverages, consistently upholding our standards of excellence.

In this role, you'll also play a key part in promoting the café's values, culture, and concept, while contributing to the smooth daily operations of the in-store café by supporting the Café Manager.

We are looking for someone with previous experience in food and beverage and fully flexible to support the Café Manager.

What matters most is your passion for hospitality, your willingness to learn, and your commitment to creating great guest experiences.

Key Responsibilities

• Delivering an excellent customer experience through customer service, good product knowledge, and an engaging cafe environment
• Taking responsibility for cafe opening and closing procedures
• Leading and inspiring the cafe team to consistently uphold exceptional service
• Overseeing day-to-day cafe operations such as delivery, replenishment and coverage to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful
• Qualities & Attributes
• Customer Focused: willing to engage with customers and provide them with good levels of service
• Adaptable & flexible
• Action-orientated
• Good communication skills: A genuine interest in people and actively listening to their needs and perspectives.
• Open to learn and seek out development opportunities
• A genuine passion for food, beverages, and the ARKET brand, with a strong desire to share that enthusiasm and knowledge with customers.
• Comfortable with working flexible / irregular work patterns.
• English language skills
• This is a full time position with a contract of 35 hours a week

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
• Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.

Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.

Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop.

Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.

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