At a Glance
- Tasks: Support customers with technical expertise and manage exciting projects in real-time communications.
- Company: Join Clear-Com, a leader in innovative communication solutions since 1968.
- Benefits: Flexible remote/hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be at the forefront of technology, making a real impact in live events and broadcast industries.
- Qualifications: Experience in technical support and project management, with strong communication skills.
The predicted salary is between 60750 - 74250 £ per year.
Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968.
We innovate market proven technologies that link people together through wired and wireless systems.
Clear-Com was first to market portable wired and wireless intercom systems for live performances.
Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters.
For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity.
Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work.
Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers.
Come join our team!
Clear-Com is seeking an Applications Engineer III , either remote or hybrid in the Cambridge office.
The ideal candidate is an experienced Field Applications/Systems Engineer who excels in customer-facing roles.
You will work both independently and as part of a team, serving as the technical lead to support Sales, Engineering, Product Management, and Quality Assurance.
Key responsibilities include: Visiting customers to commission systems, providing training, troubleshooting, and technical support, and conducting proof-of-concept demos.
Our diverse customer base includes live events, theaters, broadcast studios, and mission-critical voice systems.
You will often work under tight deadlines and manage multiple customers/projects simultaneously.
What you will do in the position
- Technical Assistance, Project Management, and Onsite Commissioning of New Installations
- Provides second-level technical support using all media streams.
- Creates and documents problems in the test lab given all of the specifics that cause a failure or issue.
- Resolves issues by identifying and correcting the root cause, which will lead to generation of a new solution, tech note, script, etc.
- Able to complete complex single / multi-system networked installations with thorough knowledge of implementing customers workflows
- Ensures all issues are thoroughly logged & documented using the relevant company QA process.
- Pre- and Post-Sale Support
- Assist with equipment list for quotes, assist with customer orders and help with pre-sale system drawings.
- Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application.
- With some supervision able to deliver concept demos.
- Considers both commercial and technical implications of Clear-Com products/solutions to meet customers requirements (technical, budgetary, time-line).
- Acts as the main AE technical lead at trade shows (IBC and/or NAB).
- Provides sales teams with technical / application notes that relate to system operation (cheat sheets) to aid the sales team quote systems that have minimum impact on Clear-Com Tech Support in terms of known support issues
- Knowledge of and experience with other vendors' products that integrate/ enhance/ enable CC products
- Training, Support, and Troubleshooting
- Provides product training including development of comprehensive training syllabus across all media streams
- Provides training to sales & manufacturing teams and link both commercial and technical aspects into the training program
- Ability to train the trainer and certified Clear-Com freelancers.
- Provides application assistance and administers troubleshooting for existing systems.
- Internal Communication
- Liaises with internal departments regarding customer repairs, problem resolution, and new product design.
- Assists on New Product Development (NPD) team, including supporting field trials
- Manages and Reviews submitted solutions to FAQ.
- Provides input for white papers on technical aspects of the intercom design and use with Product Manager.
- Shares thorough knowledge of core markets, secondary markets, plus basic knowledge of ancillary markets.
What you will need to succeed in this position
Qualifications
- For worldwide regional candidates you may be required to obtain access to secure national government facilities
- Excellent communication skills, ability to build strong working relationships with both external customers and internal departments
- Ability to build basic audio circuitry including precise soldering capability
- Self-starter, comfortable working without supervision
- Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment
- Troubleshooting skills and a logical problem solving
- Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, E1/T1 telco lines, telephone theory and hardware, Ao IP or Vo IP systems
- Deep knowledge of Layer 3 IP networks with an emphasis on how to manage or configure a network (VLans, Qo S, etc.)
- Solid understanding of circuits, schematics, and specifications
- Competent in the use of Microsoft Office applications including Excel, Visio, Power Point, or other drawing and presentation applications, including CAD
- Programming/coding experience a plus
- Capable of managing multiple priorities with demonstrated strong communication, interpersonal and motivation skills.
Experience
- Minimum of 4 years related experience required; at least 5 years preferred.
Education
- BA or BS (college graduate) - Required Electrical, Electronic. Broadcast, Computer, Telecomms, Audio Engineering
• CCNA Certification or Similar Course - Preferred - Travel
- 40-60%
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
Applications Engineer III in Cambridge employer: HME Careers
Clear-Com is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an Applications Engineer III. With opportunities for professional growth and development, employees benefit from a supportive environment that values technical expertise and customer engagement. Located in Cambridge, the company offers a hybrid work model, allowing for flexibility while working on cutting-edge communication solutions that impact various industries globally.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Engineer III in Cambridge
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Applications Engineer III role you’re after at HME Careers.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at HME Careers a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at HME Careers.
✨Apply Through Company Websites
When you spot a role like Applications Engineer III at HME Careers, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Applications Engineer III in Cambridge
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Applications Engineer III, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at HME Careers a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to HME Careers specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at HME Careers
✨Brush Up on Core Engineering Principles
Before heading into the interview with HME Careers, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like HME Careers want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
