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- Tasks: Join our team to deliver exceptional customer experiences and embrace the art of Omotenashi hospitality.
- Company: Tonkotsu serves authentic ramen with heart and soul, committed to excellent service since 2012.
- Benefits: Enjoy free meals, discounts, a fun fund, and opportunities for career progression.
- Why this job: Be part of a passionate team that values detail, compassion, and high-quality food.
- Qualifications: Previous hospitality experience preferred; bring your curiosity and generous spirit!
- Other info: Flexible part-time hours with a pay rate up to £14.40 per hour.
We have a simple mission at Tonkotsu: to serve real ramen with heart and soul in every bowl! We want people to leave our restaurants happier than when they arrived, with satisfied hunger and warmth from the hospitality they’ve received. We began serving ramen in 2012 in Soho, London. We have a few more restaurants now but are still committed to providing excellent ramen with our homemade noodles and served by our great people!
You will join a team that is passionate about delivering a great OMOTENASHI! What is that you ask? Omotenashi is The Japanese Art of Hospitality; it is service without being servile. We anticipate our customer needs; it is service from the bottom of the heart.
As a Front of House Team member, you are on the front line, the person with the power to turn a good customer experience into an excellent one. You will embrace the spirit of Omotenashi hospitality. We can teach you everything you need to know; you just need to be curious to learn, have a generous spirit, and work hard.
We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.
- Training and development with genuine career progression – The majority of our senior roles are filled internally all the way to our Central Office.
- Long-serving reward – 2 weeks of paid sabbatical after 5 years of service and 4 weeks after 10 years!
- It pays to have friends – Money for working with mates. Refer a friend and earn up to £1020.
- Free meal on every shift you work!
- Get 50% off for you and up to 3 friends when you’re not working.
- £100 Tonkotsu voucher on your birthday for a celebration meal out with your friends.
- Weekly after-work drinks to celebrate your hard work.
- Fun Fund – up to £30 per person every 6 months to have fun with your team.
- Help us to do good with the Tonkotsu Foundation – 50p of every Japanese Miso ramen sold goes into our foundation; since 2021 we have given £39,000 to a variety of charities.
- Annual Tonkotsu staff party – Once a year we have a company-wide party to celebrate all our achievements.
All we expect in return is that you live and breathe our 4 core values:
- Keep it Kodawari – We are perfectionists who pay attention to every detail.
- Omoiyari all the way – We are compassionate and inclusive.
- Kaizen to the end – We constantly strive for improvement.
- Praise the Ramen – We are committed to providing very high-quality food and drinks.
How does it sound? Apply and let’s chat about your next career opportunity!
Job Type: Part-time
Pay: Up to £14.40 per hour
Expected hours: No less than 15 per week
Schedule: Monday to Friday, Weekend availability
Experience: Hospitality: 1 year (preferred)
Location: 14, New Broadway, London, W5 2XA.
Contact Detail:
Hma Digital Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tonkotsa: Front of House Team Member
✨Tip Number 1
Familiarise yourself with the concept of Omotenashi, as it's central to the role. Understanding this Japanese art of hospitality will help you connect with the team and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Show your passion for ramen and Japanese culture during any informal conversations or interviews. This enthusiasm can set you apart from other candidates and show that you're genuinely interested in the brand and its mission.
✨Tip Number 3
Network with current or former employees of Tonkotsu if possible. They can provide valuable insights into the company culture and what it takes to succeed in the Front of House Team, which can be beneficial during your application process.
✨Tip Number 4
Be prepared to discuss how you embody the core values of Tonkotsu. Think of specific examples from your past experiences that showcase your attention to detail, compassion, and commitment to high-quality service.
We think you need these skills to ace Tonkotsa: Front of House Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what it means to be a Front of House Team Member at Tonkotsu. Familiarise yourself with their mission and values, especially the concept of Omotenashi, which is central to their hospitality approach.
Tailor Your CV: Highlight any relevant experience in hospitality, particularly roles that involved customer service. Emphasise your ability to create positive customer experiences and any specific skills that align with the core values of Tonkotsu.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Tonkotsu's ethos. Share personal anecdotes that demonstrate your curiosity to learn and your generous spirit, as these qualities are highly valued by the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which aligns with Tonkotsu's value of Kodawari.
How to prepare for a job interview at Hma Digital Marketing
✨Embrace the Spirit of Omotenashi
Make sure to understand and express the concept of Omotenashi during your interview. Show how you can anticipate customer needs and provide heartfelt service, as this is central to the role at Tonkotsu.
✨Show Your Passion for Ramen
Demonstrate your enthusiasm for ramen and Japanese cuisine. Share any experiences you have with food service or your love for culinary arts, as this will resonate well with the company's mission.
✨Highlight Your Team Spirit
Tonkotsu values teamwork, so be prepared to discuss how you work well with others. Share examples of past experiences where you contributed to a positive team environment or helped colleagues.
✨Prepare Questions About Career Progression
Since Tonkotsu offers genuine career progression, come prepared with questions about training and development opportunities. This shows your interest in growing within the company and aligns with their commitment to internal promotions.
