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- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £12.54 per hour, enjoy 50% staff discount, and career growth opportunities.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
- Other info: Work in a fun environment with real chances to develop your skills.
The predicted salary is between 11 - 14 £ per hour.
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? To join us as a Sales Advisor in our brand new Ealing Broadway store, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.
You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You’ll be doing:- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering your customers' needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focusing on upselling to your customer in the café area.
- Supporting the success of your store and team.
In return for going the extra mile every day, we’ll offer you £12.54 per hour (London stores – £13.59 per hour), incentives based on performance, 50% unlimited staff discount to treat yourself and your friends and family, and a 70% discount off a stay in our Hotel in St Lucia. You will have a chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Hotel Chocolat: We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Location: 14, The Broadway, London, W5 2NH.
Hotel Chocolat – Sales Advisor in London employer: Hma Digital Marketing
Contact Detail:
Hma Digital Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Chocolat – Sales Advisor in London
✨Tip Number 1
Get to know the brand inside out! Dive into Hotel Chocolat's story, products, and values. When you chat with customers, your passion will shine through, making them feel more connected to the brand.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and engaging in friendly conversations. The more natural it feels, the better the customer experience will be!
✨Tip Number 3
Show off your product knowledge! Familiarise yourself with the different chocolates and their unique features. This way, you can confidently recommend additional products and create a memorable shopping experience for every customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our chocolate-loving family!
We think you need these skills to ace Hotel Chocolat – Sales Advisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for chocolate and customer service shine through! We want to see that you’re genuinely excited about joining the Hotel Chocolat family.
Be Personal: Make your application feel warm and inviting. Use a friendly tone and share personal experiences that highlight your customer-focused approach. Remember, we love a good story!
Highlight Team Spirit: Since teamwork is key in our stores, mention any experiences where you’ve worked well with others. We’re looking for candidates who can support their team and contribute to a positive atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to becoming a Sales Advisor at Hotel Chocolat.
How to prepare for a job interview at Hma Digital Marketing
✨Know Your Chocolate
Before your interview, take some time to learn about Hotel Chocolat's products and their unique selling points. Familiarise yourself with their range, including any seasonal offerings or special promotions. This knowledge will help you demonstrate your passion for the brand and show that you're ready to engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since the role is all about customer engagement, practice how you would approach a customer in-store. Think about how you would welcome them, ask questions to discover their needs, and suggest products. Role-playing with a friend can help you feel more comfortable and natural during the actual interview.
✨Show Your Enthusiasm
Hotel Chocolat is looking for someone who is passionate and enthusiastic. During the interview, let your personality shine through! Share why you love chocolate and what excites you about working in retail. A genuine smile and positive attitude can go a long way in making a great impression.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. You might ask about team dynamics, training opportunities, or how success is measured in the store. This shows that you're not only interested in the job but also invested in the company's future.