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For Companies At a Glance
- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £12.54 per hour, enjoy 50% staff discount, and career progression opportunities.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
- Other info: Work in a dynamic environment with a chance to grow personally and professionally.
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?
To join us as a Sales Advisor in our brand new Ealing Broadway store, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.
You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You’ll be doing
- People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discovering your customers’ needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
- Support where you can to the success of your store and team.
In return for going the extra mile every day, we’ll offer you
- £12.54 per hour (London stores – £13.59 per hour)
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Hotel Chocolat
We’re not just a chocolate company; we’re a family of chocolate lovers.From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back.Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight.It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Location: 14 , The Broadway , London , W5 2NH .
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Hotel Chocolat – Sales Advisor employer: Hma Digital Marketing
Contact Detail:
Hma Digital Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Chocolat – Sales Advisor
✨Tip Number 1
Get to know the brand inside out! Dive into Hotel Chocolat’s story, products, and values. When you’re chatting with customers, your passion will shine through, making it easier to connect and sell.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and engaging in friendly conversations. The more natural you are, the better the customer experience will be.
✨Tip Number 3
Show off your product knowledge! Familiarise yourself with allergens and tasting notes so you can confidently recommend products. Customers love when you can share insights that enhance their shopping experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Hotel Chocolat – Sales Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for chocolate and customer service shine through! We want to see that you’re genuinely excited about the opportunity to be a part of the Hotel Chocolat family.
Be Personal: Make your application feel personal by sharing a bit about yourself. Tell us why you love retail and how you connect with customers. A warm touch goes a long way in making your application stand out!
Highlight Relevant Skills: Even if you don’t have retail experience, think about any skills or experiences that relate to being a Sales Advisor. Whether it’s teamwork, communication, or a knack for upselling, we want to know how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Hma Digital Marketing
✨Know Your Chocolate
Before your interview, take some time to learn about Hotel Chocolat's products and their unique selling points. Being able to discuss your favourite chocolates or share interesting facts about the brand will show your passion and enthusiasm, making you stand out as a true brand ambassador.
✨Practice Your Customer Interaction
Since the role is all about customer experience, practice how you would engage with customers. Think of friendly conversation starters and how you might ask questions to discover their needs. Role-playing with a friend can help you feel more confident in delivering that warm, personal touch.
✨Showcase Your Team Spirit
Hotel Chocolat values teamwork, so be prepared to discuss how you work well with others. Share examples from past experiences where you supported your team, whether it was during busy periods or helping with stock management. This will demonstrate your commitment to the success of the store and your colleagues.
✨Be Ready for Product Demonstrations
Since you'll be delighting customers with product demonstrations and tastings, think about how you would present a chocolate to a customer. Prepare to discuss how you would check for allergens and ensure a safe experience. Showing that you understand the importance of customer safety will reflect well on your attention to detail.
