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- Tasks: Engage with customers, share product knowledge, and achieve sales goals.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel.
- Benefits: Enjoy flexible hours, team collaboration, and a fun work environment.
- Why this job: Join a passionate team, connect with sneaker culture, and enhance your retail skills.
- Qualifications: No prior experience needed; just bring your enthusiasm for sneakers and customer service.
- Other info: Flexible availability required, including nights and weekends.
The predicted salary is between 13000 - 16000 £ per year.
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications:
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities:
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
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Contact Detail:
Hma Digital Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foot Locker: CX Team Member
✨Tip Number 1
Familiarise yourself with the latest sneaker trends and popular athletic brands. Being able to discuss these topics confidently will not only impress your potential employers but also show your genuine passion for the products.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their favourite sneakers. This will help you become more comfortable initiating conversations with customers and adapting to different personalities.
✨Tip Number 3
Demonstrate your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. Highlighting your experience in a team setting will show that you're ready to contribute positively to the Foot Locker environment.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints or issues. Think of specific instances where you've resolved problems effectively, as this will showcase your ability to maintain high levels of customer satisfaction.
We think you need these skills to ace Foot Locker: CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into customer interactions.
Highlight Relevant Experience: If you have retail experience, even if it's minimal, emphasise it in your CV. Mention specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'customer satisfaction', 'teamwork', and 'product knowledge', to demonstrate that you understand the role and its requirements.
Prepare for Customer Scenarios: Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle different situations during an interview, showcasing your problem-solving skills and ability to connect with customers.
How to prepare for a job interview at Hma Digital Marketing
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with different brands and styles, as this will demonstrate your genuine interest in the products and help you connect with the interviewers.
✨Practice Engaging Conversations
Since the role requires you to engage with customers, practice starting friendly conversations. Think of open-ended questions you can ask to assess customer needs, and be ready to adapt your approach based on their responses.
✨Highlight Teamwork Skills
Emphasise your ability to work well in a team. Share examples from previous experiences where you collaborated with others to achieve a common goal, as this aligns with the company's focus on teamwork and providing excellent service.
✨Demonstrate Flexibility and Initiative
Be prepared to discuss your availability and willingness to work flexible hours, including nights and weekends. Additionally, showcase instances where you took the initiative to complete tasks without supervision, highlighting your motivation and self-starting attitude.
