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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join H&M Group, a leader in sustainable fashion with a diverse brand family.
- Benefits: Enjoy staff discounts, global development opportunities, and a competitive incentive programme.
- Why this job: Make a real impact in fashion while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service and profitability.
- Other info: Be part of a diverse team committed to inclusion and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Responsibilities
- You lead with a vision to secure the best experience for all our colleagues and customers
- You evaluate your team\’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
Qualifications
- Management experience in a customer-facing environment
- Previous experience of leading and managing teams
- A passion for profitability and people
- A Customer-first mindset
About H&M Group
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we\\\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
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Stores Sales & Operations Department Manager - Luton Department Manager - Luton Department Mana[...] employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores Sales & Operations Department Manager - Luton Department Manager - Luton Department Mana[...]
✨Tip Number 1
Network like a pro! Reach out to current or former employees at H&M Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research H&M's values and recent initiatives. Show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their customer-first experience.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your management experience and how you’ve led teams in the past. This will help you articulate your passion for profitability and people when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the H&M family and ready to make a difference.
We think you need these skills to ace Stores Sales & Operations Department Manager - Luton Department Manager - Luton Department Mana[...]
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention your love for customer service and how you can contribute to a Customer First Experience. We want to know why you're excited about joining our team.
Highlight Relevant Experience: Make sure to showcase your management experience in a customer-facing environment. We’re looking for leaders who can inspire their teams, so share specific examples of how you've successfully managed and developed others.
Be Data-Driven: Since you'll be analysing Sales & Profit KPIs, it’s a good idea to mention any experience you have with data analysis. Show us how you’ve used data to drive decisions and improve performance in your previous roles.
Keep It Simple and Direct: When filling out your application, keep your language clear and straightforward. Avoid jargon and get straight to the point. Remember, we appreciate honesty and clarity, so just be yourself!
How to prepare for a job interview at H&M
✨Know Your Numbers
Before the interview, brush up on key sales and profit KPIs relevant to the role. Be ready to discuss how you've previously analysed these metrics and used them to drive team performance. This shows you’re not just a people manager but also someone who understands the business side of things.
✨Showcase Your Leadership Style
Prepare examples that highlight your management experience in customer-facing environments. Think about times when you’ve successfully led a team, provided feedback, or developed team members. This will demonstrate your ability to lead with a vision and support a customer-first experience.
✨Safety First
Familiarise yourself with health and safety standards relevant to retail. Be prepared to discuss how you would ensure compliance with H&M’s standards and local laws. This shows that you take employee and customer safety seriously, which is crucial for the role.
✨Embrace Diversity
Understand H&M Group's commitment to inclusion and diversity. Be ready to share your thoughts on how diverse teams can enhance customer experiences and drive business success. This aligns with their values and shows you’re a good cultural fit.