At a Glance
- Tasks: Lead a department to boost sales and ensure a top-notch customer experience.
- Company: Join H&M, a global leader in fashion retail focused on growth and inclusivity.
- Benefits: Enjoy staff discounts across all H&M brands and participate in our Incentive Program.
- Why this job: Be part of a dynamic team that values development, diversity, and a customer-first mindset.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability required.
- Other info: This is a temporary position with flexible hours, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience., * You lead with a vision to secure the best experience for all our colleagues and customers
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You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
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You analyse and follow up on Sales & Profit KPI’s for your department.
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You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety., This is a temporary position offering 39 hours per week. Availability 7 days fully flexible, weekends included. This position is based in the H&M Coventry store.
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Management experience in a customer-facing environment
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Previous experience of leading and managing teams
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A passion for profitability and people
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A Customer-first mindset
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Stores Sales & Operations Department Manager - Coventry Department Manager - Coventry employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores Sales & Operations Department Manager - Coventry Department Manager - Coventry
✨Tip Number 1
Familiarize yourself with H&M's values and customer-first approach. Understanding their commitment to inclusivity and diversity will help you align your leadership style with their expectations.
✨Tip Number 2
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've led teams, improved sales, and enhanced customer experiences in a retail environment.
✨Tip Number 3
Showcase your analytical skills by being prepared to talk about how you've used KPIs to drive performance in past roles. Highlight any successful strategies you've implemented based on data analysis.
✨Tip Number 4
Demonstrate your flexibility and availability for the role. Since this position requires full availability, emphasize your willingness to work weekends and adapt to the store's needs.
We think you need these skills to ace Stores Sales & Operations Department Manager - Coventry Department Manager - Coventry
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your management experience in a customer-facing environment. Provide specific examples of how you've led teams and improved performance.
Showcase Customer-First Mindset: Demonstrate your commitment to delivering a Customer First Experience. Share instances where you prioritized customer satisfaction and how it positively impacted sales.
Discuss KPI Analysis: Mention your experience with analyzing Sales & Profit KPIs. Explain how you've used data to drive decisions and improve departmental performance.
Emphasize Flexibility and Availability: Since the position requires full flexibility, clearly state your availability, including weekends. This shows your readiness to meet the demands of the role.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Department Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasize Customer Experience
Highlight your commitment to delivering a customer-first experience. Be prepared to discuss strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Understand Sales & Profit KPIs
Familiarize yourself with key performance indicators related to sales and profit. During the interview, be ready to discuss how you've analyzed these metrics in previous roles and how you plan to use them to drive performance in the department.
✨Commitment to Health & Safety
Demonstrate your understanding of health and safety standards. Discuss any relevant experience you have in ensuring compliance with legal and safety regulations, and how you prioritize the well-being of both employees and customers.