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For Companies At a Glance
- Tasks: Lead a team to achieve sales goals and ensure an amazing customer experience.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and meaningful growth.
- Benefits: Enjoy staff discounts, flexible hours, and global development opportunities.
- Why this job: Be part of a diverse team that values your ideas and promotes a positive work culture.
- Qualifications: Management experience in retail, a passion for people, and a customer-first mindset required.
- Other info: This is a permanent role with 39 hours per week, fully flexible availability needed.
The predicted salary is between 30000 - 42000 £ per year.
Our Leaders have the ambition to make our people and business grow. As a Store Manager, you are responsible for planning and achieving the sales and profit goals of the store. You lead, coach, and develop the team, promote a safe work environment, and ensure a great customer-first experience.
Key responsibilities:
- Sales & Profit: You lead with a vision to secure the best experience for all our colleagues and customers. You analyse and follow up your Store's Sales & Profit KPIs and take actions to maximise results. You oversee store operations and ensure best practices are followed in-store and in line with the Area vision.
- People & Teams: You ensure all employee relation responsibilities, legal requirements, and H&M policies are fulfilled. You recruit, train, develop, and manage succession for your Store. You evaluate and manage the performance of your team through dialogues, development plans, and feedback to encourage leadership and support business needs. You ensure health & safety; legal and security issues are being handled in accordance with H&M standards and local legislation.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- Knowledge and passion for driving goals forward.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
This is a permanent position offering 39 hours per week. Availability 7 days fully flexible, weekends included. This position is based in the H&M Chelmsford store.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
Store Manager - Chelmsford employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Chelmsford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing that you're a good cultural fit for the company.
✨Tip Number 2
Prepare specific examples from your past management experience that demonstrate your ability to lead teams and drive sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Research the Chelmsford store's performance metrics and recent initiatives. Being knowledgeable about the store's current situation will allow you to discuss how you can contribute to its success during your interview.
✨Tip Number 4
Network with current or former employees of H&M, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Store Manager - Chelmsford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at H&M. Familiarise yourself with their sales and profit goals, team management, and customer-first approach.
Tailor Your CV: Highlight your management experience in customer-facing environments. Emphasise your ability to lead teams, drive profitability, and your passion for customer service. Use specific examples to demonstrate your achievements.
Showcase Relevant Skills: In your application, focus on skills that align with the job description, such as team development, performance management, and adherence to health and safety standards. Mention any relevant training or certifications.
Follow Application Guidelines: Since H&M requests not to include a cover letter, ensure your CV is comprehensive and addresses all key points from the job description. Double-check for any specific application instructions on the StudySmarter website.
How to prepare for a job interview at H&M
✨Show Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully developed and motivated your team in the past.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to explain how you would analyse these metrics and implement strategies to improve them in the store.
✨Emphasise Customer-First Mindset
H&M values a customer-first approach. Prepare examples of how you've prioritised customer experience in your previous roles and how you plan to maintain this focus as a Store Manager.
✨Discuss Health & Safety Practices
Since health and safety are crucial in retail, be ready to talk about your understanding of legal requirements and how you've ensured compliance in past positions. This shows your commitment to creating a safe work environment.
