At a Glance
- Tasks: Lead a team in delivering exceptional customer service and store operations.
- Company: Join H&M Group, a diverse family of fashion brands committed to sustainability.
- Benefits: Enjoy staff discounts, global development opportunities, and competitive perks.
- Other info: Flexible availability needed; no sponsorship available for this role.
- Why this job: Perfect for aspiring leaders wanting to make an impact in retail.
- Qualifications: Retail or customer-facing experience with strong communication and leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
This is a permanent full-time position, offering 30 hours per week. The position is based in the H&M Stirling store.
WHAT YOU’LL DO
As a H&M Sales AdvisorTeam Leader,you will becoaching yourteam toprovide anexceptional shopping experienceas well as supporting the managementteam, leading your store tosuccess.
Someof your responsibilitieswillinclude:
Representingthe H&M Brand positively and engaging with our customers to provide an excellent service and an exciting shopping experience.
Supporting with commercial actions together with yourteam, to reach store goals and sales targets.
Keep informed aboutthe latest fashion trends, brands, competitors, using your knowledge to inspire and guide our customers.
Providing and receiving feedback to support yourself and your colleagues to learn and develop.
Securingoperational and visualexcellence through guiding and coaching your colleagues.
WHO YOU’LL WORK WITH
Our stores are the heart of our company, where customerswillexperience our brand firsthand.Being partofadynamic Store Team, which include, Sales Advisors, Team Leaders, Department Managers, Visual Merchandisers andStore Managers, togetheryou willcreate an inspirational environment for our customer and colleagues.
WHO YOU ARE
We welcome applicants whoare:
Passionateaboutpeople and fashion.
Self-motivatedandable to motivate othersto ensure strongteamwork.
Clear communicators,creative and curious.
Motivated to contribute to H&M's vision, leading us to success.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.[Pleasesee belowsomeofthe benefits available toourSales AdvisorTeam Leaders]
Global Employee Discount of 25% across theH&M Group[H&M, COS, & Other Stories, Monki, Weekday,Arketand H&M Home]
Health and LifestyleBenefits
The Retail Trust– Employee AssistanceProgramme
Company Sick Pay
WorkplacePensionScheme
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all,it’sour people who make us who we are.
Take the next step in your career together with us. The journey starts here.
ADDITIONAL INFORMATION
Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.
*For more information on how we process your personal data, please see our Privacy Notice.
**We are committed to a recruitment process that is fair,equitable, and based on competency. We therefore kindly ask younot toattach a cover lettertoyour application.
Job Location
#J-18808-LjbffrSALES ADVISOR TEAM LEADER - STIRLING employer: H&M
H&M Group is an exceptional employer that prioritises employee development and inclusivity, making it a fantastic place to grow your career in retail. As a Sales Advisor Team Leader in Stirling, you will benefit from extensive training opportunities, a supportive work culture, and attractive perks such as a generous staff discount across all H&M brands. Join us in creating a diverse and dynamic workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land SALES ADVISOR TEAM LEADER - STIRLING
✨Tip Number 1
Familiarise yourself with H&M's brand values and current campaigns. Understanding their ethos and promotional strategies will help you engage in meaningful conversations during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed a team or improved customer service in previous roles. This will demonstrate your capability to inspire and lead others effectively.
✨Tip Number 3
Be ready to discuss your approach to customer service. Think about how you can create a positive shopping experience and how you would handle challenging situations with customers, as this is crucial for the Sales Advisor Team Leader position.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends. Being open about your availability will make you a more attractive candidate, especially since the role requires full flexibility.
We think you need these skills to ace SALES ADVISOR TEAM LEADER - STIRLING
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Sales Advisor Team Leader. Familiarise yourself with H&M's values and how they align with your own experience in retail or customer service.
Highlight Relevant Experience:In your CV, emphasise any supervisory or leadership roles you've held in retail or hospitality. Showcase specific examples where you led a team or improved customer experiences to demonstrate your suitability for the role.
Tailor Your Application:Customise your CV to reflect the skills and qualifications mentioned in the job description. Use keywords from the listing, such as 'customer-first mindset' and 'team development', to ensure your application stands out.
Proofread Your Documents:Before submitting your application, carefully proofread your CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at H&M
✨Showcase Your Leadership Skills
As a Sales Advisor Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your previous experience where you successfully trained or developed team members, highlighting your leadership style and how it contributed to a positive work environment.
✨Understand H&M's Brand Values
Familiarise yourself with H&M's mission and values, especially their commitment to sustainability and diversity. During the interview, express how these values resonate with you and how you can contribute to promoting them within the store.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you provided excellent customer service or resolved conflicts effectively. This will showcase your customer-first mindset, which is crucial for this role.
✨Demonstrate Commercial Awareness
Being commercially aware is key in retail. Research current trends in the fashion industry and be ready to discuss how you would promote campaigns and offers in-store. Showing that you understand the competitive landscape will impress the interviewers.
